Financial Software Questions? Ask IT Support for Answers ASAP
you probably just have to go to file / open company and select the company file to open
or find where it is loading the auto recovery file from and copy that to a new company file and open that. Once you have opened the proper file once it will keep opening that one. But it seems that right now it just wants to go to the auto recovery file because that was the one it opened last time
I can log in remotely and fix it for you if you like sometime friday afternoon but the site requires an extra charge for that service.
Ok what happens if you rather than open the QuickBooks program. You double click on the actual company file that should open QuickBooks with that file open
Make an entry. Save it then close and again double click on the same company file.
Is the entry still there?