Financial Software Questions? Ask IT Support for Answers ASAP
please understand we are not taxact and i have no direct access to your taxact information
We are experts at dealing with things like computers and taxes and software. I can show you what to do but i can not do it for you.
2 things pop out at me immediately
first taxact charges a 9.99 fee to file a state return. If you have some proof that you paid that than any action against taxact would have a much better chance of succeeding. You might even get the state to drop any penalties if you can show that you filed with them in good faith. Its even possible the state is the one that screwed up rather than taxact.
second. please go to this webpage and fill it in and that should show you what taxact thinks you did. If that shows no data on a state return than either they lost it or you never filed it. Again showing that you paid the fee goes a way towards proving that you did file it.
But lets see what they have in their records before we decide the next step