How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Robert M. Your Own Question
Robert M.
Robert M., Consultant
Category: Financial Software
Satisfied Customers: 3054
Experience:  30 yrs. of computer experience in financial and marketing departments.
Type Your Financial Software Question Here...
Robert M. is online now
A new question is answered every 9 seconds

Hi, I had to get a new cpu and Ive been trying to reinstall

Customer Question

I had to get a new cpu and I've been trying to reinstall QB2010 on it. I get the message "fatal error 1603 (1605?)" each time.
Submitted: 3 years ago.
Category: Financial Software
Expert:  Jeremy replied 3 years ago.
Hi my name isXXXXX would like to assist you with your question. I am an expert here on in the computer field.

How are you doing today?

Do you know which operating system the new computer has? Windows 7, Windows 8, etc?
Customer: replied 3 years ago.

I'm fine. The cpu has W8.

Expert:  Jeremy replied 3 years ago.

Windows 8 list Quickbooks 2013 as the only version that is "supposed" to run on it. However I like a good challenge.

Would you mind if I remotely share your screen to take a look at what's going on? If that's okay:

Click the above link, A download should begin. If it asks at the bottom if you want to run or save choose Run

This will open the Application. When it open a 9 digit number will be at the top (should look similar to this format(NNN) NNN-NNNN

Reply to me with the 9 digit number

Customer: replied 3 years ago.

I don't mind. Do I need to be signed in to the QB download page first?

Expert:  Jeremy replied 3 years ago.
No you wont have to be mrs. Betty. We can go there once I connect in
Customer: replied 3 years ago.

I don't have a clue about what I'm supposed to do now. The number is 155-675-285.

Expert:  Jeremy replied 3 years ago.
Thanks Betty :) I am connected now, it should be asking permission to control. Click Allow on that
Expert:  Jeremy replied 3 years ago.
Sorry I seem to have lost you after the removal. Can you re-download from the link above (or click on the desktop if it's there) and reply with the new 9 digit number so I can reconnect

Attachments are only available to registered users.

Register Here

Related Financial Software Questions