How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Financial Specialist
Category: Financial Software
Satisfied Customers: 36526
Experience:  IT professional, resolving issues with financial programs.
32989067
Type Your Financial Software Question Here...
Richard is online now
A new question is answered every 9 seconds

Downloaded WRONG SYSTEM. Need system for my mac. Downloaded

This answer was rated:

Downloaded WRONG SYSTEM. Need system for my mac. Downloaded Windows system
Thanks for your question. My name is XXXXX XXXXX I look forward to assisting you.

Can you tell me for which program you are referring to please?

thank you
Customer: replied 3 years ago.

Quicken 2013 Starter Edition Win

Thank you Martha

You should be able to download the MAC version (unless you specifically bought the windows version).

Sign in to your Quicken account by Clicking Here.

Once you've signed in, click Downloads & Unlocks on the left side of the screen.

Click Download next to the product you want to download (the Mac Version).

It should then download the Mac version for you.

Let me know the results please

Thank you
Customer: replied 3 years ago.

No I accidentally downloaded the Windows edition. It would not open when I tried saying it was for Windows only. I know I should have downloaded the Mac version and I thought I did. Must have just clicked the wrong box.

yes you did, but I see nothing in your message of doing my last instructions?
Customer: replied 3 years ago.

No I did try to open it but it said that it would only open on Windows

That was not my instructions Martha

I will repeat them

Sign in to your Quicken account by Clicking Here.

Once you've signed in, click Downloads & Unlocks on the left side of the screen.

Click Download next to the product you want to download (the Mac Version).

It should then download the Mac version for you.

Let me know the results please

Thank you
Customer: replied 3 years ago.

did I tell you that I already paid for the Windows version? sorry to be so slow to respond to your directions but I have made so many mistakes with this I am trying not to be so impulsive.

No you did not Martha

But can you just follow my instructions and tell me if you see the Mac version also there to download.

I asked a few times now, but if your not willing to do my instructions, let me know.
Customer: replied 3 years ago.

ok here I go

Thanks
Customer: replied 3 years ago.

Had a screwed up Quicken account. By the time I straightened that out I had lost you

I am still here, so you never lost me

Where you able to log in?
Customer: replied 3 years ago.

I can try now. Had to make a new name and password

No, you cannot make a new account, you need to sign into the account you made when you pruchased the software

Customer: replied 3 years ago.

Thanks so much for your help. I have given up for now. You have helped me see some of my errors. I will be more patient next time.

ok Martha

you just need to log into your original account and download the MAC version.

Thats all that is needed to do.

If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Richard and other Financial Software Specialists are ready to help you

Related Financial Software Questions