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Evert time I open Peachtree 2011 I get a script error:line

Customer Question
Evert time I open Peachtree...
Evert time I open Peachtree 2011 I get a script error:
line 2
char 1
unable to get value of the property "appobj" object is null or undefined
code 0
file:///C:/Program%20Files%20(x86)/Sage%DANGEROUS URL REMOVED

windows version Windows 7 home premium
Submitted: 4 years ago.Category: Financial Software
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Answered in 15 minutes by:
9/30/2013
Tech Support Rep: Michelle, Computer Support Specialist replied 4 years ago
Michelle
Michelle, Computer Support Specialist
Category: Financial Software
Satisfied Customers: 5,753
Experience: B.Sc. Computer Science with Honors
Verified

Michelle :

Hello. My name is XXXXX XXXXX I will be assisting you today.

Michelle :

The problem is due to a bug in the software.

JACUSTOMER-ecm0sobk- :

I already made an update

Michelle :

do you have the peachtree software disk with you.

JACUSTOMER-ecm0sobk- :

yes

Michelle :

you will have to uninstall the software from your computer and after you uninstall restart the computer to reinstall it back

Michelle :

backup all your peachtree data on a seperate folder or a drive so that you dont loose any data

JACUSTOMER-ecm0sobk- :

but I already have a customer ID an registration

JACUSTOMER-ecm0sobk- :

is a 5 user license, wont unistalling and reinstalling affect?

JACUSTOMER-ecm0sobk- :

btw way, the shortcut created by the program didn't worked. I have to change the target file

JACUSTOMER-ecm0sobk- :

shortcut created, was in a form like the old 8.3 system

JACUSTOMER-ecm0sobk- :

where you have the c:\programs~2\ something like that

Michelle :

as i said its a bug in the software you will have to uninstall the software first and then restart the computer and after restart reinstall the software from the location where is located

Michelle :

you must be knowing the location.

JACUSTOMER-ecm0sobk- :

wont it affect my licenses?

JACUSTOMER-ecm0sobk- :

yes, when I find the location of the correct exe file, and use it , it run. but not the "whats new"

JACUSTOMER-ecm0sobk- :

this is an example of the windows error I am getting

Michelle :

take a screenshot and then post i cannot see the link you attached

JACUSTOMER-ecm0sobk- :

ok

JACUSTOMER-ecm0sobk- :

sorry, I lost you

Michelle :

can i do a screen sharing and check the location

JACUSTOMER-ecm0sobk- :

Full Size Image

JACUSTOMER-ecm0sobk- :

first error message

Michelle :

you have to check with your network admin to know the correct location then you can click on browse to select the correct path and install peachtree.

Michelle :

once installation is complete run the update fro here

Michelle :

Click here

JACUSTOMER-ecm0sobk- :

Full Size Image

JACUSTOMER-ecm0sobk- :

no network, this is a stand alone laptop

Michelle :

can i do a screen sharing

JACUSTOMER-ecm0sobk- :

yes

JACUSTOMER-ecm0sobk- :

but you have to tell me how to do it

Michelle :

i will give you a link to click and run

JACUSTOMER-ecm0sobk- :

ok

JACUSTOMER-ecm0sobk- :

done

Michelle :

getting connected now

JACUSTOMER-ecm0sobk- :

k

Michelle :

connected

Michelle :

you can ask here if you have any question

JACUSTOMER-ecm0sobk- :

this expert really tried for a long time, great effort, however I ended up with the same problem.

Michelle :

you can give me the error message you get on opening the file again i will look into it again tomorrow

JACUSTOMER-ecm0sobk- :

the same error you have in your log as the problem I contacted you. Is in the left side windows.

JACUSTOMER-ecm0sobk- :

but I will copy and paste it here

JACUSTOMER-ecm0sobk- :

Evert time I open Peachtree 2011 I get a script error: line 2 char 1 unable to get value of the property "appobj" object is null or undefined code 0 file:///C:/Program%20Files%20(x86)/Sage%DANGEROUS URL REMOVED windows version Windows 7 home premium

JACUSTOMER-ecm0sobk- :

I think the problem is Peachtree cannot find files. The same thing that happened with the .exe program

JACUSTOMER-ecm0sobk- :

maybe is a configuration of windows 7

JACUSTOMER-ecm0sobk- :

simply windows 7 apparently is configure in a way that does not support the format c: program%20files20(x86)sage%20... blah blah blah

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Customer reply replied 4 years ago

Told you I installed the program several times, still you wanted to reinstall again.


just received the same answers I received after googling the problem.


 


Why pay for thing I already know, did, or found in the internet?


 

Tech Support Rep: Michelle, Computer Support Specialist replied 4 years ago
let me know when you have time i will look into the error.
Ask Your Own Financial Software Question
Customer reply replied 4 years ago


Sorry, I was really tired and got upset. When you will be online again?


 

Customer reply replied 4 years ago


Another of you experts tied it. made me uninstall Peachtree and Norton 360


 

Customer reply replied 4 years ago


online now?


 

Customer reply replied 4 years ago


Have time now

Tech Support Rep: Michelle, Computer Support Specialist replied 4 years ago
please provide a date time with time zone when you can be online.
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Michelle
Michelle
Michelle, Computer Support Specialist
Category: Financial Software
Satisfied Customers: 5,753
5,753 Satisfied Customers
Experience: B.Sc. Computer Science with Honors

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