How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Lane Your Own Question
Lane
Lane, JD, CFP, MBA, CRPS
Category: Financial Software
Satisfied Customers: 11815
Experience:  Highly experienced in professional tax products, Microsoft Office - power Excell user - as well as Windows, Linux & iOS operating systems.
1929974
Type Your Financial Software Question Here...
Lane is online now
A new question is answered every 9 seconds

I purchased and completed my 2012 taxes using Turbo Tax....I

Customer Question

I purchased and completed my 2012 taxes using Turbo Tax....I now, need to complete 2011....Help! It was my understanding that I could use the one purchased but cannot locate it on my computer....SOS
Submitted: 3 years ago.
Category: Financial Software
Expert:  Lane replied 3 years ago.

Lane :

Hi, please don't shoot the messenger here, but typically the intuit products come as separately sold packages, on a year by year basis (although you ARE always able to transfer from a previous year to the next) ... Here's a place where you CAN access 2011 and earlier) ... https://turbotax.intuit.com/support/iq/Copy-of-Return/Access-2011-or-Earlier-Tax-Returns-Created-in-TurboTax-Online/GEN12469.html

Lane :

AND, if you know for sure that you don't actually have 2011, you can get it here: https://turbotax.intuit.com/support/iq/Download-Prior-Year/Where-can-I-purchase-older-versions-of-TurboTax-/GEN12444.html

Lane :

I sincerely XXXXX XXXXX has helped ...

Lane :

I still don't see you coming into the chat here ... I'll move s to the "Question and Answer" mode. Maybe that will help. ... (We can still continue our dialogue there, just not in real-time as we can here in chat).

Lane :

Again, please let me know if you have any questions

Lane :

Lane

Expert:  Lane replied 3 years ago.

Hi Betty,

... just checking back in here, as I never saw you come into the chat.

Again, let me know if I can help further.

Lane