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experts completely fouled up my...
One of your experts completely fouled up my records of Quicken and now I don't know how to put it back on my computer even though I uninstalled a version then downloaded it again from a CD. How can I get it back on going back to January 2012?
Submitted: 4 years ago.Category: Financial Software
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Answered in 7 minutes by:
9/13/2013
Tech Support Rep: Richard, Financial Specialist replied 4 years ago
Richard
Richard, Financial Specialist
Category: Financial Software
Satisfied Customers: 41,040
Experience: IT professional, resolving issues with financial programs.
Verified
Thanks for your question. My name is XXXXX XXXXX I look forward to assisting you.

To clarify, is the problem you cannot install Quicken on the computer?

Or that you can install it but your data is missing?

Thank you
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Customer reply replied 4 years ago

I cannot reinstall Quicken therefore all my data that I have recorded since 2007 cannot be retrieved.

Tech Support Rep: Richard, Financial Specialist replied 4 years ago
Thank you

Can you tell me what happens when you attempt to install it?

And which version of Quicken is this?

Also, when was it removed from your computer?

Thank you

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Customer reply replied 4 years ago

I did install Quicken 2013. The problem is difficult to explain but I will try. What I can't retrieve is the backup of all the data I have recorded up to the present date.

Tech Support Rep: Richard, Financial Specialist replied 4 years ago
So the problem is you cannot find your backup file Josephine?
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Customer reply replied 4 years ago


Yes

Tech Support Rep: Richard, Financial Specialist replied 4 years ago
ok, when was the last time you backed up?

And did you back up on this computer?

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Customer reply replied 4 years ago

June 2013 and yes, on this computer. I usually back it up once a month but unfortunately, I did not do it recently. The record of all my backup are listed in my documents.

Tech Support Rep: Richard, Financial Specialist replied 4 years ago
ok, so you see all your backups from Quicken, in your My documents Josephine?
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Customer reply replied 4 years ago

They are listed as follows, for example: 20070805_20081123-Copy3 with the date following when it was backed up but when I try to retrieve it, I get an error reply.

Customer reply replied 4 years ago

Richard,


 


I will have to connect with you tomorrow because I have an appt. shortly. Thank you for your help so far. What I really need is a person to sit beside me at my computer to fix the problem.

Tech Support Rep: Richard, Financial Specialist replied 4 years ago
what steps do you take to try to retrieve it?

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Robert M.
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