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Richard, Financial Specialist
Category: Financial Software
Satisfied Customers: 36526
Experience:  IT professional, resolving issues with financial programs.
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Cant send invoices by email after upgrading to QB 2013

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Used my [email protected] for several years on QB. After upgrading to QB2013, I'm asked for email/password XXXXX get the message: "Email or Password XXXXX XXXXX" I tried several different emails and it works fine (Yahoo, AOL and Google). Currently, I'm [email protected] and redirect it [email protected] It is frustrating to explain my customers that both emails belong to me.

Thanks for your question. My name is XXXXX XXXXX I look forward to assisting you.

To confirm, this is an issue when trying to email the invoice direct within QB?

Thank you
Customer: replied 3 years ago.



Which Anti Virus software do you use?
Customer: replied 3 years ago.

AVG free 2013


Can you disable it as a test then try to email an invoice.

Let me know the results please

Customer: replied 3 years ago.

Disabled AVG but still can't send invoice

Can you change your Gmail password XXXXX try QB with this new password XXXXX?

Tell me if it then accepts it.
Customer: replied 3 years ago.

Doesn't work.

Can I log on and look please on the connected computer?

It is easier.

Go to


It will download a program to your computer

Run the program by double clicking it, and it will give you a set of 9 numbers

Give me the numbers at the top of the screen (eg: 456-789-123) in your message to me here please

Thank you
Customer: replied 3 years ago.


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