Financial Software Questions? Ask IT Support for Answers ASAP
In all the times I have tried to open these 4 downloads files from the new Quicken window. No message nothing happens
A number of !DATA5 (4times)
Then a buster:C.Users/Rupert/desktop/transfer files/justcloud/Restore 13 Aug2013 @11.53/c./users/Rupert/Documents//quicken/Q10files/QDATA5
I think I missed "Backup" in there
No Wonder nothing happens
This may take some time esp. if i mess up somewhere. Be Patient
I do need some help. The files do not copy from the Quicken page. Can you instruct me how to dp this. In the mean time my wife is asking for me to go to lunch. Do you have a reference # XXXXX I can join you after lunch. By that time you will have my instructions ready
the numbers are586-185-925
Aug 16 and ready do you need the 9 figure code?
I think you need a web connection? That will be hard to do Perhaps we could download to the external harddrive and then use it from the new computer?
Let me do that and get back to you when/if it works
Unless you have a very good idea what to do next I would like to settle up with what I owe you and just not think about this matter for about a month
I really am sorry this is just too awkward havilng to deal with someone as (politely) inexperienced as I am. I think I understnad that in order to get this working we need a continuous backup up file for the entire data base. I began using Quicken in 1996.
as far as I know it is all still there and there seems to be a lack of dates for the backup data' So I have to rely on the size of the backup to try to find how far back it goes. But these are just my assumptions Is any of this true?
Anyway I encountered many frustrations and seemingly dead ends this morning. Nothing worked even my external hard drive would not respond I thnk we should settle up. Who knows someone right around here might come to my rescue!
OK let me try with the internet. Might get back next week. Now to lunch and a bit later a drink' So long and thank you again
I can get internet to the old computer and will be ready to continue whenever you are