Financial Software

Financial Software Questions? Ask IT Support for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Financial Software
This answer was rated:

When I try to print a page from Quicken, I get a message "could

When I try to print...
When I try to print a page from Quicken, I get a message "could not open printer. Check your printer selection". How to fix?
Show More
Show Less
Ask Your Own Financial Software Question
Answered in 1 minute by:
7/28/2013
Robert M.
Robert M., Consultant
Category: Financial Software
Satisfied Customers: 9,122
Experience: 30 yrs. of computer experience in financial and marketing departments.
Verified

What version of quicken are you using and what operating system.

 

Any version prior to 2010 may have problems printing under windows 7. Anything before 2008 will definately not print under windows 7.

 

If that is not the problem

go to

file / printer setup / reports and checks

make sure that you have the correct printer selected there.

Go to

edit / preferences / quicken

select NOTIFY

UNCHECK the box next to "Warn on duplicate checks"

 

If that does not work

close quicken

go to printers and faxes folder

highlight and delete by pushing the delete key on your keyboard the quicken pdf printer

then

from the windows start menu / search command

select search for all files

under advanced options

select search for hidden files and search in system folders

search for wpr.dat

rename any copies that you find to wpr.old ignore the warning that windows gives you.

 

reboot the computer

start quicken

again go to file / printer setup

select the proper printer.

 

Please let me know if that works there are a few other things that we can try but those are the easiest solutions that fix the most possible causes.

 

 

 

Ask Your Own Financial Software Question
Customer reply replied 4 years ago

I have Quicken 2001 Basic and Windows Vista. When I click on edit, I do not have a "preferences/Quicken" selection.

close quicken

In the printers and faxes folder
delete the quicken pdf printer by highlighting it and hitting delete on your keyboard

 

go to the windows start menu search box

search for wpr.dat


rename every instance that you find to wpr.old

 

reboot the computer

open quicken

go to file / printer setup see if you can select the printer

 

 

 

Ask Your Own Financial Software Question
Customer reply replied 4 years ago

I so not have a quicken pdf printer shown in my control panel/hardware & sound file. Only my HP Deskjet printer
.

it would be in the printers and faxes folder not the hardware and sound
Ask Your Own Financial Software Question
Customer reply replied 4 years ago


Where do I find the printers adn faxes folder?

it should be right on the start menu if you are using vista

 

or in the control panel as well

 

 

Ask Your Own Financial Software Question
Customer reply replied 4 years ago

After clicking "start", should it be on the far left above "all programs"?
I can not find it there. There is a printer icon (not a folder symbol) on the control panel labeled "printers". When I open it, just my Deskjet printer is shown.

ok the thing in the control panel named printers is the one

 

is the deskjet the one that you want to print to ?

 

the pdf printer may not have been part of a quicken that old

 

skip that step and do the rest

 

go to the windows start menu search box

search for wpr.dat


rename every instance that you find to wpr.old

 

reboot the computer

open quicken

go to file / printer setup see if you can select the printer

 

 

Ask Your Own Financial Software Question
Customer reply replied 4 years ago

I got a message "no items matched your search".

Customer reply replied 4 years ago
Relist: Incomplete answer.
RobMark offline

did you set the search to search in system folders ?

In the Advanced Search area, click to select the Include non-indexed, hidden, and system files (might be slow) check

Ask Your Own Financial Software Question
Customer reply replied 4 years ago

Where do I specify "search in system folders"? On the START page or on the next page "search results in indexed locations"?

It should be under advanced options when you first start the search

 

you DONT want to search in indexed locations because those locations are not indexed

Ask Your Own Financial Software Question
Customer reply replied 4 years ago

I can not find "advanced options". After selecting "advanced search", I can not find a place to select "search in system folders". I tried changing the title at the top of the page, but it wouldn't take the change.

what does it say after advanced search ?

 

tell me all of the options and I will tell you which one to pick

Ask Your Own Financial Software Question
Customer reply replied 4 years ago


No items match your search.


Choices under under indexed locations--computer,local hard drives,local discs,recovery,DVD RW drive.


Choices under Search Tools--search options,modify index locations,search pane.

Customer reply replied 4 years ago
Relist: Other.
RobMark offline
Richard
Richard, Financial Specialist
Category: Financial Software
Satisfied Customers: 39,628
Experience: IT professional, resolving issues with financial programs.
Verified
Thanks for your Question. My name is XXXXX XXXXX I look forward to assisting you.

If you go to control panel, and type in the search in the top right

Printer

Do you see Printers come up?

Ask Your Own Financial Software Question
Customer reply replied 4 years ago

yes

ok, click Printers, do you see your printer listed there?
Ask Your Own Financial Software Question
Customer reply replied 4 years ago


yes, what do I do next?

ok, delete the quicken pdf printer by highlighting it and hitting delete on your keyboard.

go to the windows start menu search box
search for wpr.dat

rename every instance that you find to wpr.old

Then restart the computer

Start Quicken

Go to file > printer setup tell me if you can select the printer

Let me know the results please

Ask Your Own Financial Software Question
Customer reply replied 4 years ago

There is not a quicken pdf printer shown--only HP Deskjet 4300 series and HP Deskjet 4300 series(copy 1)


I tried the subsquent steps you listed without success last night when working withRobMark.

ok, can you remove HP Deskjet 4300 series(copy 1) please (right click remove)

Then restart the computer and try to print in Quciken.

Let me know the results please
Ask Your Own Financial Software Question
Customer reply replied 4 years ago

I removed the (copy 1) printer. If I shutdown and restart my computer, will I loose my connection with you?


I opened Quicken and tried to print, but I got the same 2 pop-up messages: Printing to HP Deskjet series on Ne03: and Could not open printer. Check your printer selection.


 

You will still have a connection to me after restarting

Please restart the computer and Let me know the results please
Ask Your Own Financial Software Question
Customer reply replied 4 years ago

I can not print a Quicken file. I lost my internet connection with you yesterday before the problem was solved. Can we continue to work on the problem? I was working with RichieMe.


 


 


 


I am using Quicken 2001 Basic on a HP G60-23OUS Notebook PC with aa HP Deskjet D4360 printer. Are these systems compatable?


 


Optional Information:
Computer OS: Windows Vista
Browser: Chrome

Already Tried:

How long ago was it that you could print from Quicken?
Ask Your Own Financial Software Question
Customer reply replied 4 years ago

I just recently loaded the Quicken program on my computer and never have been able to print from it.

ok, are you able to remove all the printers listed on the computer and reinstall them?

It is though a very old version, so I am worried it is a compatibility issue, but we will know after doing this.

Let me know the results please

Thank you
Ask Your Own Financial Software Question
Customer reply replied 4 years ago

If I delete my only listed printer, will I have to reinstall it by using the printer installation/startup disc?

Correct, like you did when you first installed it.

Ask Your Own Financial Software Question
Customer reply replied 4 years ago

I removed my printer and then reinstalled it. I then tried to print from Quicken but got the same "could not open printer" message.

It is a compatibility issue, it was never designed to run on Windows 7

Where did you get this version from?

Ask Your Own Financial Software Question
Customer reply replied 4 years ago

I got the Quicken 2001 program from the previous Treasurer of my local ski club when I became Treasurer a few weeks ago.. It worked fine for him for 4-6 yrs on his computer and printer. I don't know what vintage computer and printer he has.


My computer uses Vista Home Premium. It runs the Quicken program just fine but will not print from Quicken. Is the compatibility issue because of the computer or the printer or both with the 2001 Quicken program? Is a newer version of Quicken needed?

It is windows that is the issue,

Yes a new version of Quicken is needed, we can try 2004 as this is free

Download it for free here please

http://tinyurl.com/d2ymafv

Install this and tell me if you can print with this please.

Ask Your Own Financial Software Question
Customer reply replied 4 years ago

yes, I can print!! Thank you

Your welcome!

Compatibility here was the issue for you.

If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Richard
Richard, Financial Specialist
Category: Financial Software
Satisfied Customers: 39,628
Experience: IT professional, resolving issues with financial programs.
Verified
Richard and 87 other Financial Software Specialists are ready to help you
Ask your own question now
Ask Richard Your Own Question
Richard
Richard
Richard, Financial Specialist
Category: Financial Software
Satisfied Customers: 39,628
39,628 Satisfied Customers
Experience: IT professional, resolving issues with financial programs.

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I really was impressed with the prompt response. Your expert was not only a tax expert, but a people expert!!! Her genuine and caring attitude came across in her response...

T.G.WMatteson, IL

I WON!!! I just wanted you to know that your original answer gave me the courage and confidence to go into yesterday's audit ready to fight.

BonnieChesnee, SC

Great service. Answered my complex tax question in detail and provided a lot of additional useful information for my specific situation.

JohnMinneapolis, MN

Excellent information, very quick reply. The experts really take the time to address your questions, it is well worth the fee, for the peace of mind they can provide you with.

OrvilleHesperia, California

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Robert M.

Robert M.

Consultant

9,122 satisfied customers

30 yrs. of computer experience in financial and marketing departments.

Doug Millington

Doug Millington

Certified Public Accountant (CPA)

268 satisfied customers

Bachelor of Science Cornell University 1979 - CPA since 1981 - Certified QuickBooks ProAdvisor - 30+ years experience.

AnswerCPA

AnswerCPA

Advisor

175 satisfied customers

QuickBooks Pro Advisor

Leanne Stewart

Leanne Stewart

Quickbooks Pro Certified

153 satisfied customers

QuickBooks certified, in my own business for 7+ years.

David Bennett

David Bennett

Certified QuickBooks ProAdvisor

91 satisfied customers

16+ yrs exper. QuickBooks Specialist, contract accounting technician, consultant & trainer!

jgordosea

jgordosea

Enrolled Agent

80 satisfied customers

Three years as Expert support for Turbotax Ask a Tax Expert, Quickbooks support and use >6 yrs

Tom K

Tom K

Assistant Information Systems Manager

47 satisfied customers

Experienced in the usage of Financial programs such as Quickbooks, Peachtree, and Quicken.

< Previous | Next >

Related Financial Software Questions
I think I need to enter a new credit card for my monthly
I think I need to enter a new credit card for my monthly billing. Can u tell me is my account current with a working credit card … read more
Kris R
Kris R
IT Manager
Computing
2,311 satisfied customers
WHEN RENEWED MY PROSERIES, MY ADDRESS WAS 2212RIVIERA DR.
WHEN RENEWED MY PROSERIES, MY ADDRESS WAS 2212RIVIERA DR . LITTLE ELM, TX 75068. I HAVE MOVED SINCE THEN TO … read more
Kris R
Kris R
IT Manager
Computing
2,311 satisfied customers
Need to set up a new password for Quicken 2014. Lost
Need to set up a new password ***** Quicken 2014 JA: A combination of financial issues and software stuff sounds like a recipe for needing our Expert. You are in the right place. Please tell me more, … read more
Kris R
Kris R
IT Manager
Computing
2,311 satisfied customers
I need to convert my 2016 tax file to pdf. I purchased 2017
I need to convert my 2016 tax file to pdf. I purchased 2017 Turbo tax - can I use it to open and convert my 2016 file? … read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
775 satisfied customers
Something about a quicken id, why can't i access quicken. I
something about a quicken id, why can't i access quicken … read more
Robert M.
Robert M.
Consultant
9,122 satisfied customers
Is there a way for someone to access a QuickBooks account
Hi. Is there a way for someone to access a QuickBooks account but not be able to enter or change anything? … read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
34 satisfied customers
An unwanted window appears and prevents me from entering the
An unwanted window appears and prevents me from entering the site … read more
Josh
Josh
It Support Specialist
Associate Degree
5,128 satisfied customers
Do you have any expertise with quicken 2011. I need a yes or
I need a yes or no ans re your knowledge of quicken 2011 … read more
Robert M.
Robert M.
Consultant
9,122 satisfied customers
How can I change an Operations category type from credit
How can I change an Operations category type from credit card to an expense on Quickbooks online?… read more
ABC Accounting Group
ABC Accounting Group
Bachelor\u0027s Degree
682 satisfied customers
I have quicken 2014. Trying to sign into Intuit password
I have quicken 2014. Trying to sign into Intuit password ***** the Quicken software to update my accounts on line. Message I am getting is the page that I normally would type the password ***** be fou… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I filed my 2016 taxes with I need a copy of my federal and
Hi, I filed my 2016 taxes with I need a copy of my federal and state taxes. can you help me find them? … read more
Robert M.
Robert M.
Consultant
9,122 satisfied customers
I opened my Quicken account but it was gone. What happened?
Hi I opened my Quicken account but it was gone. What happened? … read more
Kris R
Kris R
IT Manager
Computing
2,311 satisfied customers
I do not remember quicken vault password. I do not remember
I do not remember quicken vault password JA: A combination of financial issues and software stuff sounds like a recipe for needing our Expert. You are in the right place. Please tell me more, so we ca… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I am suddenly unable to open my Quicken account that I have
I am suddenly unable to open my Quicken account that I have been using for a number of years. … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
470 satisfied customers
My check registar is not allowing me to enter information.
My check registar is not allowing me to enter information. Is there anyway to fix this problem?… read more
BridgetMartin
BridgetMartin
Consultant
Bachelor\u0027s Degree
32 satisfied customers
Does your sorftware allow for me to file a 990 for a
Does your sorftware allow for me to file a 990 for a 501(c)(4) political organization? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,128 satisfied customers
Have Quicken 2007 for Mac, 16.2.4. Yesterday files would not
Have Quicken 2007 for Mac, 16.2.4. Yesterday files would not backup. Today no files will open, even going back two days to backup … read more
Kris R
Kris R
IT Manager
Computing
2,311 satisfied customers
Using QB Online as our accounting software, how would I post
Using QB Online as our accounting software, how would I post a Life Insurance payment that is paid by the company so that any payouts would not be taxable. Thanks Kevin… read more
ABC Accounting Group
ABC Accounting Group
Bachelor\u0027s Degree
682 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x