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Richard
Richard, Financial Specialist
Category: Financial Software
Satisfied Customers: 37589
Experience:  IT professional, resolving issues with financial programs.
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I will reconcile the QB account, do the bills, etc. Transfer

Customer Question

I will reconcile the QB account, do the bills, etc. Transfer the file via jump drive the person who does the payroll. She then will give me the jump drive back; I then do the bills, etc. When I go to reconcile, transactions from months ago are missing.
Submitted: 4 years ago.
Category: Financial Software
Expert:  Richard replied 4 years ago.
Thanks for your Question. My name is Richard and I look forward to assisting you.

Exactly which file are you transferring to the person on the Jump Drive?

Thank you

Customer: replied 4 years ago.
I transfer my backup file. It's weird because just random transactions will be gone
Expert:  Richard replied 4 years ago.
Thanks Kim,

It is usually a sign of a corrupted data file within QB when this occurs. I want you to repair this please.

In the QuickBooks menu bar, select File and then Utilities > Verify Data.

In the menu bar, choose File and then Utilities and then Rebuild Data.
QuickBooks will prompt you to make a backup. Click OK on this message.

In the Create Backup window, select Local Backup.

Click the Options button and enter a path and folder for the back up.

Do not overwrite any existing backups.

Select Complete verification and click OK.

Click Next.

In the Save Backup Copy window, enter a file name and click Save. Do not overwrite any previous backup.

QuickBooks will start the backup and then automatically start the Rebuild Data utility.

Click OK to the message, "Rebuild has completed."

Than again In the QuickBooks menu bar, select File and then Utilities > Verify Data.

It will resolve any data corruption issues that can cause this.

If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you