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Robert M.
Robert M., Consultant
Category: Financial Software
Satisfied Customers: 9017
Experience:  30 yrs. of computer experience in financial and marketing departments.
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I am using 1099-etc payroll program but Today I can not print

Customer Question

I am using 1099-etc payroll program but Today I can not print it out with error msg saying "SVIEW32.EXE has stopped working". I had no prolem with printing so far. would you let me know how to fix it? (my computer operation :window 7) thanks
Submitted: 4 years ago.
Category: Financial Software
Expert:  csfischer20 replied 4 years ago.

csfischer20 :

Hello

csfischer20 :

My name is Chris

csfischer20 :

How are you tonight?

csfischer20 :

I am glad to assist with you file problem

csfischer20 :

your file problem*

csfischer20 :

If you can go to a command prompt and run a system check, that will be the first thing to do

csfischer20 :

click Start

csfischer20 :

In the little search box type Command Prompt

csfischer20 :

right click on it and run as administrator

csfischer20 :

when the little black screen pops up, type in SFC /SCANNOW and hit enter

csfischer20 :

let the scan and repair run

csfischer20 :

if the problem persists

csfischer20 :

please let me know so that I can walk you through a restore

csfischer20 :

I will leave instructions for that if the file system scan doesn't repair it

csfischer20 :

Click on All Programs, Accessories, System Tools, and System Restore

csfischer20 :

csfischer20 :

Click on the System Restore button

csfischer20 :

csfischer20 :

Click on the Next button

csfischer20 :

csfischer20 :

Select (click on) a listed restore point that you want to restore the drives that were included in the restore point back to how they were when the restore point was created.

csfischer20 :

csfischer20 :

Click on the Next button

csfischer20 :

Click on the Finish button

csfischer20 :

csfischer20 :

Click on Yes

csfischer20 :

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csfischer20 :

csfischer20 :

After the computer has restarted, click on the Close button

csfischer20 :

csfischer20 :

Please let me know if you have any questions on this, or if I can explain something for you furhter

csfischer20 :

further*

Customer: replied 4 years ago.

sorry fot the late reply. I followed your advice but it still did not work. is there any other way to resovle the problem ? thanks

Expert:  csfischer20 replied 4 years ago.
Can you try uninstalling the printer and reinstalling?
Customer: replied 4 years ago.

yes, I did it but it did not work thanks

Expert:  csfischer20 replied 4 years ago.
Ok. I am going opt out here and see if someone else has an idea. Have a good night. Someone else should answer this shortly. Please don't reply to me or it will lock me in it again. Thanks.
Expert:  Robert M. replied 4 years ago.

will other things print on the printer ?

 

how often do you use the program ?

 

will it print other forms ?

Customer: replied 4 years ago.


All other things print well on the printer. Almost once a day. thanks

Expert:  Robert M. replied 4 years ago.
do other forms from the same program print ok ?

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