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Richard
Richard, Financial Specialist
Category: Financial Software
Satisfied Customers: 38372
Experience:  IT professional, resolving issues with financial programs.
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I almost completed my tax return so I saved it till I got the

This answer was rated:

I almost completed my tax return so I saved it till I got the T form with the information. so I go to Turbo tax icon and find my file but the file won't open. What should I do. The error message said the file may be damaged. I tried to re-install Turbo Tax. the program will go thorough the wizard and indicated re-installation is o.k. but I still can open my file. Please advise.

Thanks!

Garyen
Thanks for your Question. My name is XXXXX XXXXX I look forward to assisting you.

Can you upload your file here please and I can try to repair it

- Click the following link: http://www.wikisend.com
- Upload the file to that website
- Once it is uploaded, the resulting page will display a "File ID" number.
- Please, give me that "File ID Number"

Thank you
Customer: replied 4 years ago.

Message " Turbo Tax Canada 2012 Path does not exist. check path and try again" ??????? But my file with my name is XXXXX XXXXX Turbo tax file, just can't get at it. Now, this message tells me that I don't even have access to Turbo tax.

Which version of windows do you have Gary?

Customer: replied 4 years ago.

Windows 7


 


Rich

Thanks Gary

We will search for your file.

Close all programs

Click Start, type in

.tax

wait. Does it find any?

Customer: replied 4 years ago.

Yes. I think my Turbo Tax 2013 file is there under that file name, but when I click on it nothing happens.

ok, I want you to copy that file to you desktop so I can try to fix it.

- Click the following link: http://www.wikisend.com
- Upload the file .tax to that website
- Once it is uploaded, the resulting page will display a "File ID" number.
- Please, give me that "File ID Number"
Customer: replied 4 years ago.

Hi,


 


File ID 370124.


 


Good luck!

Sorry Gary, nothing...

It is completely corrupted.

you are going to need to re-enter it again, but before you do, do the following to avoid this.

Download the free 30 day trial of this program (you only need it today).

www.revouninstaller.com

Run it and use this to uninstall Turbotax.

Restart your computer, and install it and then do your return from new.

It will avoid the file corrupting again.

If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Customer: replied 4 years ago.

How do I get a hold of you?


 


Many thanks!

Just reply here Gary if you ever need me.

After Rating My Service, this question remains open (it never closes) so you can return any time.

Your very welcome!

Richard and other Financial Software Specialists are ready to help you