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Richard
Richard, Financial Specialist
Category: Financial Software
Satisfied Customers: 36526
Experience:  IT professional, resolving issues with financial programs.
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I HAVE BOUGHT THE NEW QUICKEN SOFTWARE BUT CANNOT GET IT TO

This answer was rated:

I HAVE BOUGHT THE NEW QUICKEN SOFTWARE BUT CANNOT GET IT TO WORK
Thanks for your Question. My name is XXXXX XXXXX I look forward to assisting you.

Can you tell me how it will not work please?

Can you install it? Where exactly are you encountering the problem?

Thank you
Customer: replied 4 years ago.

i did install it but nothing happened

Thanks Mary,

Did it complete the install ok?

Customer: replied 4 years ago.

how do i know?

Can I log on and look please on the connected computer?

It is easier.

Go to Click Me

Click the Orange Play button

Download and run the program and click Share

Give me the numbers at the top of the screen (eg: 456-789-123)

Thank you
Customer: replied 4 years ago.

there are no #s

There will be, when you run the program click Share and they appear in orange above it.

Customer: replied 4 years ago.

i clicked "click me" downloaded and clicked share, nothing is happening

Click Start, Mary

Type in Quicken and wait

Does anything appear?

Customer: replied 4 years ago.

i have an apple and there is no start

Thanks

On the Mac then, I want you to view this Film on Finding all Applications

http://www.youtube.com/watch?v=jzAroMvpqkA

follow the instructions and tell me if Quicken is in the list please.

Customer: replied 4 years ago.

what am i looking for in applications? can we start over to see if i have downloaded correctly?

You are looking for Quicken Mary.

anything that says Quicken.

Check and if not we go to downloading it again.

Customer: replied 4 years ago.

i have found quicken 2007 and tried to open it. nothing happens. how do i get back to the download?

Where did you purchase it from Mary?

Customer: replied 4 years ago.

through an email from intuit

Thanks, XXXXX XXXXX email again and download it Mary

Tell me when you have.

Customer: replied 4 years ago.

i am trying to find it. they want me to pay again.

Do you recall your username and password XXXXX?

For which version was this? 2013?

Customer: replied 4 years ago.

yes i know my user name and password. quicken shut down quicken 2007 the last of april. i upgraded before this and thought it was done. how do i find my old upgrade?

Thanks,

you need to go to www.quicken.com

In the top right, sign in.

On the left side of the screen, click Downloads & Unlocks.
Click Download next to Quicken to download it again.

Let me know if you have any difficulties please

Customer: replied 4 years ago.

I HAVE FOUND IT AND LOGGED IN BUT IT WILL NOT DOWNLOAD

What happens when you try to download it?

Customer: replied 4 years ago.

IT STARTS WITH BLUE ACROSS THE BAR AND STOPS ABOUT I/8TH OF THE WAY ACROSS

can you give it 10 minutes to download please Mary?

It can take some time.

Customer: replied 4 years ago.

IT STILL WILL NOT TAKE A DOWNLOAD. THEY SAY I HAVE ALREADY DOWN LOADED. I DON'T THINK I EVER INSTALLED THOUGH. HOW DO I FIND THE DOWNLOAD SO I CAN INSTALL PROPERLY?

Search for the file Mary please.

Go to this link and follow the instructions on how to find a file

http://support.apple.com/kb/ht2350

Then search for the file Quicken.

This is the download file, do you find it?
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