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Robert M.
Robert M., Consultant
Category: Financial Software
Satisfied Customers: 9078
Experience:  30 yrs. of computer experience in financial and marketing departments.
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i entered my 2011 tax returns, and did not submit it, now i

Customer Question

i entered my 2011 tax returns, and did not submit it, now i need to submit it and only the shortcut is on the computer, no information on the form. can you tell me what happened? or help me restore it? thank you
Submitted: 4 years ago.
Category: Financial Software
Expert:  Lindie-mod replied 4 years ago.
I'm a moderator for this topic. I've been working hard to find a Professional to assist you with your Financial Software, but sometimes finding the right Professional can take a little longer than expected.
I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.

Thank you!
Expert:  Robert M. replied 4 years ago.
were you using the online version of turbo tax or did you have a desktop program which you paid for ?
Customer: replied 4 years ago.

hard disc copy, and yes i can wait, as long as it works.peter


i am not on the computer all the time so i might not be able to respond right away

Customer: replied 4 years ago.

i have a disc i paid for

Expert:  Robert M. replied 4 years ago.

first thing to try is to go to

file menu

select open


see if your tax file is there to be opened


if it is not I will show you how to look for it