Financial Software

I have used Quicken for 5 years for my home checking account.

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Out of the blue, I...
Out of the blue, I can't get in to look at it or do any posting. And I can't find any signs of it anywhere.... Read full answer
I have used Quicken for 5 years for my home checking account. Out of the blue, I can't get in to look at it or do any posting. And I can't find any signs of it anywhere.
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Answered in 37 minutes by:
9/24/2012
bbl242003
bbl242003, Accountant
Category: Financial Software
Satisfied Customers: 985
Experience: MBA
Verified

bbl242003 :

welcome, I will be assisting you in locating your quicken program and re establishing functionality of the program. let me know when your ready to get started?


 


 

bbl242003 :

standing by

Customer:

I am ready now. I just "plugged" in my backup and got it to run off of that, but not sure it will stay on the site.

bbl242003 :

welcome back


 


 

bbl242003 :

is your quicken program still acting up?

Customer:

yes. It did this before and then 2 days later everything was gone.


 

bbl242003 :

very strange that everything is gone, do you recall EVER removing the program SINCE it became , missing in action?

Customer:

I have misled you. Not everything is gone. The program comes up but not my checking account.

bbl242003 :

you misled, I'm sure not on purpose

Customer:

when I log into it, it says to choose a file. When I do, that is when my postings are not available


 

bbl242003 :

how many TOTAL accounts are missing? checking .......

Customer:

Everything concerning my checking account, savings, household, etc


 

bbl242003 :

1 checking, 1 savings, so 2 total accounts missing?

Customer:

true


 

Customer:

Projected Cash Flow is what comes up after I choose a file


 

bbl242003 :

important,


 


do you KNOW where you were saving any of the LATEST backups of your quicken TO? ie. flash drive, network drive, etc?

Customer:

yes. when I put the flash drive in, I can post to my account, etc. When I take it out I get the choice of what file I want...which leads to nothing of mine/


 

bbl242003 :

my belief is that we will find some other copies of your LAST WORKING quicken file that had ALL your accounts, OFF of the flashdrive and ON some other location, for example a default saved location on your hard drive

bbl242003 :

Quicken names the data file Qdata by default, but you can save a Quicken file as any name you wish. Usually, Quicken data files are found under C:/Program Files/Quicken/Data, and when you open Quicken, it automatically uses the last data file used.
You can easily find all Quicken data files on your computer by clicking on File, File Operations, Find Quicken Files. From there, you can choose to find all Quicken files, files on a hard drive

Customer:

I'm copying that down....one minute, please.

bbl242003 :

take your time, im here to help you , and as much help as you need!!!

Customer:

So far, so good. It brought up all my accounts. Hopefully that will be every time. Will this work if I lose the files again?


 

Customer:

And why couldn't I go to backup and put that on. It kept telling me there was a file missing.

Customer:

I have to leave now, I'm sorry. Thanks so much for the help.

bbl242003 :

yes this will work just about every time, kindly provide me with a HAPPY RATING , so I may be compensated for helping you

bbl242003
bbl242003, Accountant
Category: Financial Software
Satisfied Customers: 985
Experience: MBA
Verified
bbl242003 and 87 other Financial Software Specialists are ready to help you
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