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DrQuickBooksnQuicken, Quickbooks Pro Certified
Category: Financial Software
Satisfied Customers: 708
Experience:  Advanced Certified QuickBooks ProAdvisor including Point of Sale & Enterprise (PC or Mac)
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Cannot remember my password

Resolved Question:

cannot remember my password XXXXX can't seen to get my account number by trying to
follow the directions "open backup tray icon and click "about"
Submitted: 5 years ago.
Category: Financial Software
Expert:  DrQuickBooksnQuicken replied 5 years ago.
What financial software are you asking about?
Are you saying that you can't remember your password?
What year, version, and release are you on?
What operating system?
When you say you follow the directions, can you be more specific?
Customer: replied 5 years ago.
I'm using Quicken 2010. Operating system is Windows XP. Found my account number; it is 17318673. Need to recover my password XXXXX get into my account somehow
Customer: replied 5 years ago.
One more time. I'm answering the questions my expert asked. I am u8sing Quicken 2010. I found mt accoiiubt number; it is17318673. Need to recover my password XXXXX that I can open my Quicken file.
Customer: replied 5 years ago.

I have been trying to get some help since 2/8/12 at 930. Answer was no help. Since then I have found my account # (17318673) and my password. BUT system does not accept my password XXXXX will not let me in. Can someone please help me??


Already Tried:
Entered my password XXXXX and over.

Expert:  DrQuickBooksnQuicken replied 5 years ago.
Is this the password XXXXX get into your Quicken data file?

If yes, then you will need to contact Intuit/Quicken to have it removed and reset:
DrQuickBooksnQuicken and other Financial Software Specialists are ready to help you
Customer: replied 5 years ago.
I have gone to the web site you gave me. The version of quicken I have is 2010 but they are asking for the release. I don't know what hat is--I down loaded Quicken from the internet and have no information to tell me what the "release" is. I also am not sure of the name of my data has been a year since I used this program.
Expert:  DrQuickBooksnQuicken replied 5 years ago.
You can find the release (which update you are using R?) by going to Help>About Quicken. The information will be there. Versions are Starter, Deluxe, Premier, Home and Business, and Rental Property Manager. You may need that information as well.

You can find your data file by opening up Quicken and going to File>File Operations>Find Quicken files. It will also be on the File>Open Recent menu. It ends in .QDF