Financial Software

Financial software questions? Ask IT support for answers ASAP

Connect one-on-one with {0} who will answer your question

Related Financial Software Questions
My tax return was rejected by *** yesterday because of a
my tax return was rejected by *** yesterday because of a mistake in 2019 AGI but the number is ***** I do not know what to do … read more
Expert
Expert
I received a IND-031-04 - The primary taxpayer's AGI or
i received a IND-031-04 - The primary taxpayer's AGI or Self-select PIN from last year does not match IRS records. in trying to access my account, I do not find a link to update or correct. … read more
AnserGuy81
AnserGuy81
Support Technician
31,974 satisfied customers
My taxes continue to be rejected. My AGI is correct and I
My taxes continue to be rejected. My AGI is correct and I have verified my IRS PIN number with the IRS. However my pin is longer than the space provided on your forms … read more
Francisco
Francisco
Technical Support
Bachelor's Degree
33 satisfied customers
The IRS has rejected my 2020 return for code #IND-031-04. I
The IRS has rejected my 2020 return for code #IND-031-04. I have gone in to fix the AGI 3 times and when I refile, it gets rejected again … read more
UgoA
UgoA
BA/BS
34 satisfied customers
Our taxes have been rejected and the code is IND-032-04. I
Our taxes have been rejected and the code is IND-032-04 … read more
Expert
Expert
I tried efile but rejected with IND-031-04. I login to my
I tried efile but rejected with IND-031-04. I login to my IRS account, my 2019 AGI number is ***** … read more
Expert
Expert
My return was rejected because the pin does not match last
My return was rejected because the pin does not match last years pin#. The prompt said to make up a number and I cannot remember last years number. … read more
Expert
Expert
My efile was rejected because "AGI or self select PIN from
My efile was rejected because "AGI or self select PIN from last year does not match IRS records". Last year I used turbotax to do all of my taxes except I did not efile. I mailed my return. For the 20… read more
Expert
Expert
Return rejected due to either mismatched AGI or mismatched
Return rejected due to either mismatched AGI or mismatched PIN from last year. 1. Did not e-file last year, so no PIN. 2. Got AGI from 2019 return. So very confused. … read more
UgoA
UgoA
BA/BS
34 satisfied customers
My refund keeps getting rejected and the error message
my refund keeps getting rejected and the error message continues no matter how many times I've tried fixing it … read more
Expert
Expert
TRIED TO FILE, REJECTED "IND-031-04 WAS THE RESPONSE.
TRIED TO FILE, REJECTED "IND-031-04 WAS THE RESPONSE. RECHECKED 2019 AGI, WAS ENTERED CORRECTLY AND HAD NO PIN # … read more
Rennan Lui
Rennan Lui
IT Specialist
Associate Degree
187 satisfied customers
I have been trying to e-file my return for the past 2 days
I have been trying to e-file my return for the past 2 days unsuccessfully, 8+ tines. Keep getting the same error codes: IND-031-04 AGI or self selected pin from last year doesn't match IRS. Obtained 2… read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
3,260 satisfied customers
Both my returns were rejected this year. It appears that the
Both my returns were rejected this year. It appears that the Fed return was rejected due to "IND-031-04 - The primary taxpayer's AGI or Self-select PIN from last year does not match IRS records." … read more
Mian-Wisal Ahmad
Mian-Wisal Ahmad
Field Engineer
MS Electrical Engineering
64 satisfied customers
My filing was rejected because agi didn't match irs records.
My filing was rejected because agi didn't match irs records … read more
Rennan Lui
Rennan Lui
IT Specialist
Associate Degree
187 satisfied customers
We did not file 2019 taxes electronically with tax act. when
we did not file 2019 taxes electronically with tax act. when I went back and corrected by deleting the AGI number it takes Gustavo's but keep sending my to alerts and want accept the change how do I f… read more
Joseph Newman
Joseph Newman
Computer Science
41 satisfied customers
I amended a Turbo Tax return in 2019 and the 2020 will not
I amended a Turbo Tax return in 2019 and the 2020 will not accept e-file. Reason, wrong AGI. I used both originally filed AGI and Amended AGI when trying to fix and neither one woks, any suggestions? … read more
Rennan Lui
Rennan Lui
IT Specialist
Associate Degree
187 satisfied customers
I need to know why my taxes keep gettin rejected. It keeps
It keeps saying that my AGI or 5 digit signing pin is wrong … read more
Rennan Lui
Rennan Lui
IT Specialist
Associate Degree
187 satisfied customers
I did not file a 2014 return..I have been trying to file my
I did not file a 2014 return..I have been trying to file my 2015 taxes but has been rejected 2 times..my notice says rejected because info does not match info in the IRS database: prior year AGI, prio… read more
Barbara
Barbara
Enrolled Agent, Paralegal
20,896 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I really was impressed with the prompt response. Your expert was not only a tax expert, but a people expert!!! Her genuine and caring attitude came across in her response...

T.G.WMatteson, IL

I WON!!! I just wanted you to know that your original answer gave me the courage and confidence to go into yesterday's audit ready to fight.

BonnieChesnee, SC

Great service. Answered my complex tax question in detail and provided a lot of additional useful information for my specific situation.

JohnMinneapolis, MN

Excellent information, very quick reply. The experts really take the time to address your questions, it is well worth the fee, for the peace of mind they can provide you with.

OrvilleHesperia, California

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

MrComputer2010

MrComputer2010

Computer Expert Support for Softwar

16 satisfied customers

15+ Years Working with Computers and Software

Robert M.

Robert M.

Consultant

3,260 satisfied customers

30 yrs. of computer experience in financial and marketing departments.

Wes

Wes

Consultant

79 satisfied customers

Consultant

Benjie

Benjie

Financial software

33 satisfied customers

Computer and IT support Engineer

Amarnath Sikdar

Amarnath Sikdar

Sr. Solutions Engineer- Level 4

27 satisfied customers

L2 - Technical support at Zimplistic India Pvt Ltd

Shiva

Shiva

25 satisfied customers

Team Leader at Zeto

Kennen McCarthy

Kennen McCarthy

Quickbooks Support

23 satisfied customers

President/Lead Technician at Up-N-Running Inc.

< Previous | Next >

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x