Financial Software Questions? Ask IT Support for Answers ASAP
You are on the right track.
go back to the sorting options and make sure that it sorts BY DATE
that will put your balance and everything else the way it should be.
what version are you using and is it actually sorting by date.
You can just click on the title bar where it has the actual word "date" on top of the columns. clicking in any of those boxes where it has the actual word describing what is in the column below it will sort on that column
If it is sorting correctly and the balance is wrong you would want to go over the transactions and see if you are missing one.
On the top of the register it should have the word SHOW and then 2 drop down boxes that should say 'all transactions' and 'all dates'
If it is set to not show deposits for example you are going to show a negative balance
If you told me which version of quicken you were using and where you changed the preferences i would be able to help you a lot more easily. It sounds like you told it not to display deposits. You want it to display all transactions for all dates.
If you truly do want to start over you can go to
file / new
that will create a brand new data file with absolutely nothing in it. You can start from scratch if you choose to.
by title bar i mean the little row across the top of the register where it shows the title for each column
it has the actual words "date" "payee" "category" "deposit" etc
on the menu on top there is a File
click that then select new