Financial Software Questions? Ask IT Support for Answers ASAP
First try disabling your firewall. It sounds like something is blocking the quicken program
then go to
help / unlock again
it will guide you through the process of registering it again
send me a screen shot of exactly what you are talking about please.
hold alt button down hit print screen button release buttons
click start menu / all programs / accesories / paint
click edit / paste
click file / save as
save as a jpg file in my pictures
on the top of this window click the insert button it should be a tree to right of the smiley face.
click browse in the 2nd window that pops up
browse to the file you just saved in my pictures
click insert back in the first window