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I cannot install quicken 2010 premier on my computer (windows…

Customer Question

I cannot install quicken 2010...

I cannot install quicken 2010 premier on my computer (windows vista) I have tried all the troubleshooting steps and have contacted quicken 3 times. No resolution

Submitted: 9 years ago.Category: Financial Software

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11/11/2010

Tech Support Rep: Vcomputer, Software Experts replied 9 years ago

Vcomputer, Software Experts

Category: Financial Software

Satisfied Customers: 290

Experience: Software Expert

Verified

Hello,

What is the problem or error you are facing while installing it?

Customer reply replied 9 years ago

It starts to launch but then stops. I tried to install from both a download and a disk. Intuit sent me the disk when I couldn't download.

Error log says error 1603.

Troubleshooting had me clear out all quicken files (through qclean) and try to install. Same issue - launch but then quits

Tech Support Rep: Vcomputer, Software Experts replied 9 years ago

Error 1603 can occur when Quicken detects a problem during the installation process. The 1603 error code is a general error code generated by the Microsoft Windows Installer and is usually caused by a different error code. This error only occurs in Quicken 2009 or earlier. To determine the actual error code, use the steps below to install from CD or download using the Quicken.msi file, and click the appropriate error code for the resolution.

Uninstall Quicken:
1. Microsoft Vista:
  1. Select the Windows Start button, and select Control Panel.
  2. Under Programs, click the Uninstall a program link.
  3. In the list of programs, select Quicken and click the Uninstall button.
Reinstall Quicken using the Quicken.msi file:

Install Quicken from an installation CD

Insert your Quicken installation CD into the CD-ROM drive. If you are prompted to install Quicken, click No or Cancel.
On your version of the Quicken installation CD, locate and run the Quicken.msi file (Quicken 2010.msi):
1. Click the Windows Start button, and select My computer.
2. Right-click the CD drive containing your version of Quicken and select Explore.
3. Open the DISK 1 folder and double-click the Quicken2010.msi file to start the installation process.
4. Select the option to accept the license agreement terms and click Next.
5. In the Change Current Destination Folder window, click the Change button.
In the Folder name field, rename the default Quicken installation folder and click OK.

Note: This allows Quicken to install to the non-default installation path of C:\Program Files\Quicken. Give the new Quicken installation folder a unique name like the version of Quicken that you are installing such as C:\Program Files\Quicken2010.
Click Next and then click Install to complete the Quicken installation process.

You can also check the following link with detailed instructions for your reference and to help you more if needed.http://support.quickbooks.intuit.com/support/pages/knowledgebasearticle/899121

Hope this will help you. Please acknowledge my answer by clicking the ACCEPT button.

Please ask me again instead of giving negative feedback. your question will be open for further follow up, if needed.

Customer reply replied 9 years ago

My system won't let me run the msi file

Tech Support Rep: Vcomputer, Software Experts replied 9 years ago

If you are not able to do that also, then please follow
http://support.quickbooks.intuit.com/support/pages/knowledgebasearticle/899121

Please ask me again instead of giving negative feedback. your question will be open for further follow up, if needed.

Customer reply replied 9 years ago

Still didn't work....not sure why

I will have to try again

Tech Support Rep: Vcomputer, Software Experts replied 9 years ago

Try one more time. Let me know how it goes.

Customer reply replied 9 years ago

Ok, I won't be able to try again until Sunday....will advise.

Thanks

Tech Support Rep: Vcomputer, Software Experts replied 9 years ago

Let me know how it goes. Please ask me again instead of giving negative feedback. your question will be open for further follow up, if needed.

Customer reply replied 9 years ago

Reinstalled msi and still can't install Quicken. Same issue, starts to install and then stops.

Tech Support Rep: Vcomputer, Software Experts replied 9 years ago

I will opt out so that other experts may help you with better ideas.

Tech Support Rep: Robert M., Consultant replied 9 years ago

Robert M., Consultant

Category: Financial Software

Satisfied Customers: 10,257

Experience: 30 yrs. of computer experience in financial and marketing departments.

Verified

use the revo uninstaller to uninstall any older or half installed versions of quicken

http://download.cnet.com/Revo-Uninstaller/3000-2096_4-10687648.html

download and install the newest version of the microsoft installer for vista

x86 Platform: Windows6.0-KB942288-v2-x86.msu

from this page

http://www.microsoft.com/downloads/en/details.aspx?FamilyID=5a58b56f-60b6-4412-95b9-54d056d6f9f4

then try to install the quicken again.

If you are installing from a downloaded copy download a new version just in case that one got corrupted during the download

if you know the order number or the last 4 digits of the credit card you used you can download a new copy free from here

https://quicken.intuit.com/commerce/orderstatus/orderstatus.jsp

Customer reply replied 9 years ago

I followed the steps suggested but have been unable to downloaded the latest windows installer - I receive a setup error Not enough storage is available to process this command. I removed unwanted programs, cleaned and defragmented the drive, etc. I have 449 GB of 581 GB available.

Frustrated!

Tech Support Rep: Robert M., Consultant replied 9 years ago

follow the directions on this page to download and run the netframework cleanup tool

there is a link for it on the page and it pretty much runs itself just download and run it.

after you run it you will have to reboot your computer and reinstall the net framework the link for that is also on the same page

http://quicken.intuit.com/support/articles/getting-started/installation/7901.html

If you can not run the quicken instal cleanly after that download and intall the new version of the windows installer

http://www.microsoft.com/downloads/en/details.aspx?FamilyId=5A58B56F-60B6-4412-95B9-54D056D6F9F4&displaylang=en

Customer reply replied 9 years ago

The cleanup errored:

11/20/10,07:33:30] Deleting registry key 'Software\Microsoft\Windows\CurrentVersion\Uninstall\{352FF169-2BAE-30AC-AE48-D819D208C79C}'
[11/20/10,07:33:30] Found entry HKLM,Software\Microsoft\Windows\CurrentVersion\Uninstall\{8E7D9374-438A-3E7F-95A2-99B7D67838EB}, performing action now
[11/20/10,07:33:30] Deleting registry key 'Software\Microsoft\Windows\CurrentVersion\Uninstall\{8E7D9374-438A-3E7F-95A2-99B7D67838EB}'
[11/20/10,07:33:30] Found entry HKLM,Software\Microsoft\Windows\CurrentVersion\Uninstall\{B01BC52C-90DA-49EB-94D6-F48014104667}, performing action now
[11/20/10,07:33:30] Deleting registry key 'Software\Microsoft\Windows\CurrentVersion\Uninstall\{B01BC52C-90DA-49EB-94D6-F48014104667}'
[11/20/10,07:33:30] Found entry HKLM,Software\Microsoft\Windows\CurrentVersion\Uninstall\{EF2EDF1C-9418-3A80-8CBA-2C3C5E7FF3DB}, performing action now
[11/20/10,07:33:30] Deleting registry key 'Software\Microsoft\Windows\CurrentVersion\Uninstall\{EF2EDF1C-9418-3A80-8CBA-2C3C5E7FF3DB}'
[11/20/10,07:33:30] Found entry HKLM,Software\Microsoft\Windows\CurrentVersion\Uninstall\{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}, performing action now
[11/20/10,07:33:30] Deleting registry key 'Software\Microsoft\Windows\CurrentVersion\Uninstall\{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}'
[11/20/10,07:33:30] Found entry HKLM,Software\Microsoft\Windows\CurrentVersion\Uninstall\Microsoft .NET Framework 3.5, performing action now
[11/20/10,07:33:30] Deleting registry key 'Software\Microsoft\Windows\CurrentVersion\Uninstall\Microsoft .NET Framework 3.5'
[11/20/10,07:33:30] Found entry HKLM,Software\Microsoft\Windows\CurrentVersion\Uninstall\Microsoft .NET Framework 3.5 SP1, performing action now
[11/20/10,07:33:30] Deleting registry key 'Software\Microsoft\Windows\CurrentVersion\Uninstall\Microsoft .NET Framework 3.5 SP1'
[11/20/10,07:33:30] Found entry HKLM,Software\Microsoft\Windows\CurrentVersion\Uninstall\Microsoft .NET Framework 3.5*, performing action now
[11/20/10,07:33:30] Section [Registry - .NET Framework 3.5 (Wow6432Node)] - stop parsing entries
[11/20/10,07:33:30] Section [Registry - .NET Framework 4 (Wow6432Node)] - start parsing entries
[11/20/10,07:33:30] Found entry HKLM,Software\Microsoft\.NETFramework\Policy\v4.0, performing action now
[11/20/10,07:33:30] Deleting registry key 'Software\Microsoft\.NETFramework\Policy\v4.0'
[11/20/10,07:33:30] Found entry HKLM,Software\Microsoft\.NETFramework\policy\standards\Standard CLI 2002,v4.0.30319, performing action now
[11/20/10,07:33:30] Deleting registry value 'Software\Microsoft\.NETFramework\policy\standards\Standard CLI 2002 - v4.0.30319'
[11/20/10,07:33:30] Found entry HKLM,Software\Microsoft\.NETFramework\policy\standards\Standard CLI 2005,v4.0.30319, performing action now
[11/20/10,07:33:30] Deleting registry value 'Software\Microsoft\.NETFramework\policy\standards\Standard CLI 2005 - v4.0.30319'
[11/20/10,07:33:30] Found entry HKLM,Software\Microsoft\.NETFramework\policy\standards\v1.0.0,v4.0.30319, performing action now
[11/20/10,07:33:30] Deleting registry value 'Software\Microsoft\.NETFramework\policy\standards\v1.0.0 - v4.0.30319'
[11/20/10,07:33:30] Found entry HKLM,Software\Microsoft\.NETFramework\Policy\Upgrades,4.0.30319, performing action now
[11/20/10,07:33:30] Deleting registry value 'Software\Microsoft\.NETFramework\Policy\Upgrades - 4.0.30319'
[11/20/10,07:33:30] Found entry HKLM,Software\Microsoft\.NETFramework\v4.0.30319, performing action now
[11/20/10,07:33:30] Deleting registry key 'Software\Microsoft\.NETFramework\v4.0.30319'
[11/20/10,07:33:30] Found entry HKLM,Software\Microsoft\ASP.NET\4.0.30319, performing action now
[11/20/10,07:33:30] Deleting registry key 'Software\Microsoft\ASP.NET\4.0.30319'
[11/20/10,07:33:30] Found entry HKLM,Software\Microsoft\NET Framework Setup\NDP\v4, performing action now
[11/20/10,07:33:30] Deleting registry key 'Software\Microsoft\NET Framework Setup\NDP\v4'
[11/20/10,07:33:30] Found entry HKLM,Software\Microsoft\NET Framework Setup\NDP\v4.0, performing action now
[11/20/10,07:33:30] Deleting registry key 'Software\Microsoft\NET Framework Setup\NDP\v4.0'
[11/20/10,07:33:30] Found entry HKLM,Software\Microsoft\Windows\CurrentVersion\Uninstall\{0A0CADCF-78DA-33C4-A350-CD51849B9702}, performing action now
[11/20/10,07:33:30] Deleting registry key 'Software\Microsoft\Windows\CurrentVersion\Uninstall\{0A0CADCF-78DA-33C4-A350-CD51849B9702}'
[11/20/10,07:33:30] Found entry HKLM,Software\Microsoft\Windows\CurrentVersion\Uninstall\{3C3901C5-3455-3E0A-A214-0B093A5070A6}, performing action now
[11/20/10,07:33:30] Deleting registry key 'Software\Microsoft\Windows\CurrentVersion\Uninstall\{3C3901C5-3455-3E0A-A214-0B093A5070A6}'
[11/20/10,07:33:30] Found entry HKLM,Software\Microsoft\Windows\CurrentVersion\Uninstall\{8E34682C-8118-31F1-BC4C-98CD9675E1C2}, performing action now
[11/20/10,07:33:30] Deleting registry key 'Software\Microsoft\Windows\CurrentVersion\Uninstall\{8E34682C-8118-31F1-BC4C-98CD9675E1C2}'
[11/20/10,07:33:30] Found entry HKLM,Software\Microsoft\Windows\CurrentVersion\Uninstall\{F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}, performing action now
[11/20/10,07:33:30] Deleting registry key 'Software\Microsoft\Windows\CurrentVersion\Uninstall\{F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}'
[11/20/10,07:33:30] Found entry HKLM,Software\Microsoft\Windows\CurrentVersion\Uninstall\Microsoft .NET Framework 4 Client Profile, performing action now
[11/20/10,07:33:30] Deleting registry key 'Software\Microsoft\Windows\CurrentVersion\Uninstall\Microsoft .NET Framework 4 Client Profile'
[11/20/10,07:33:30] Found entry HKLM,Software\Microsoft\Windows\CurrentVersion\Uninstall\Microsoft .NET Framework 4 Extended, performing action now
[11/20/10,07:33:30] Deleting registry key 'Software\Microsoft\Windows\CurrentVersion\Uninstall\Microsoft .NET Framework 4 Extended'
[11/20/10,07:33:30] Section [Registry - .NET Framework 4 (Wow6432Node)] - stop parsing entries
[11/20/10,07:33:30] ****ERROR**** Cleanup failed for product .NET Framework - All Versions (Windows Vista and Windows Server 2008)

Customer reply replied 9 years ago

I was able to do the cleanup by selecting each one individually....will move to the next step.

Thanks

Customer reply replied 9 years ago

Was able to run the net framework cleanup and install

Was not able to install quicken

Was not able to load the windows installer (still says not enough storage)

Tech Support Rep: Robert M., Consultant replied 9 years ago

there is some sort of problem with your operating system or maybe even the drive itself

reboot and keep hitting F6 until you get the menu for safe mode. ( you may have to try a couple of times before it catches )

choose the option for safe mode with command prompt

you will get a black screen with a prompt like C:\something\something

type

CHKDSK /F

it will check your disk for errors and try to correct them let me know what it finds please

Customer reply replied 9 years ago

Originally, received this message: The type of the file system is NTFS. Cannot lock current drive. Cannot run because the volume is in use by another process.

Chdsk was initiated upon startup. Received the following status:

205435 file records processed

0 bad file records processed

0 EA records processed

60 reparse records processed

0 Unindexed files

Tech Support Rep: Robert M., Consultant replied 9 years ago

try the cleanup utility again see if it can complete succesfully this time

Customer reply replied 9 years ago

The clean utility completed and I was able to install the net framework

Still unable to install quicken

Still receive an error when I try to download window installer.....not enough storage

Tech Support Rep: Robert M., Consultant replied 9 years ago

well one thing at a time

try downloading and installing the new windows installer ( msi )

http://www.microsoft.com/downloads/en/details.aspx?FamilyId=5A58B56F-60B6-4412-95B9-54D056D6F9F4&displaylang=en

Customer reply replied 9 years ago

Unable to install windows installer....error indicates not enough storage to perform the install

Tech Support Rep: Robert M., Consultant replied 9 years ago

Are you logged in as an administrator ?

try running ccleaner it will clean up temp files that may be clogging up the computer.

http://www.piriform.com/ccleaner

I actually think it is a rights issue or perhaps your temp variable is set incorrectly but that is a bit more complicated to fix so try that first.

can you give me the exact error message that you get word for word please. copy and paste it in here if you can.

thanks

Customer reply replied 9 years ago

Robert, thanks for your patience. I have been logged in as administrator for any changes I have been making. The cclean tool isn't free and I have already cleaned the disk several timess and verified that I do have enough room on my hard drive.

The error I receive says I do not have enough storage to run windows installer....I have not received that message for anything else....ever.

I am running Windows Vista service pak 2

I have a 64 bit operating system - 2.2Ghz processing (2 duo CPU) and 4.0G of RAM

The windows experience index is 4.5

Thanks

Tech Support Rep: Robert M., Consultant replied 9 years ago

the cleaning tool is free you just have to hit the right button

http://www.filehippo.com/download_ccleaner/download/92a389aaa28d085aa9a190ee734a0161/

try that link

as for never had a problem before my car worked perfectly until it broke as well.

lets check the temp variables

create a new folder in my computer c:\temp

then in the run box

type set TEMP=c:\temp hit enter

type set TMP=c:\temp hit enter

try an older version of the installer

http://www.microsoft.com/downloads/en/details.aspx?FamilyID=889482fc-5f56-4a38-b838-de776fd4138c

Customer reply replied 9 years ago

Tried again....same error "Not enough storage is available to process this command"

Tech Support Rep: Robert M., Consultant replied 9 years ago

go to the run box on the start menu

type services.msc hit enter

in the list make sure that the server service is started and set to automatic

try uninstalling your anti virus and disabling your firewall temporarily as well.

you can also try changing the following registry key

it seems that 15 is not always high enough try 18 or 20

HKEY_LOCAL_MACHINE
\SYSTEM
\CurrentControlSet
\Services
\LanmanServer
\Parameters
IRPStackSize DWORD 0x0000000f (15)

Customer reply replied 9 years ago

Tried the above....still recieve the same storage error.

Tech Support Rep: Robert M., Consultant replied 9 years ago

do you have any old versions of quicken still installed ?

look in the control panel / add remove programs to see

if they are still there uninstall them

reboot the computer and try to install the 2010 using a fresh downloaded copy

you can get one by clicking here

https://quicken.intuit.com/commerce/orderstatus/orderstatus.jsp

what is the exact error message you get when you try to install the quicken ?

Customer reply replied 9 years ago

I have uninstalled previous versions and any leftover files....thru revo uninstaller.

Still won't install.

Tech Support Rep: Robert M., Consultant replied 9 years ago

have you tried downloading a new copy of the quicken ?

what is the exact error message you get when you try to install it word for word please.

either something is blocking it or something is corrupt somewhere whether it is the quicken or the operating system im not sure.

try downloading a new version. save it in my documents

then right click on it and select run as administrator

Customer reply replied 9 years ago

I am trying to install from the disk. I originally purchased the download but when I was unable to install from the download and I went back and forth with Quicken, they eventually sent me the disk.

I don't receive an error message when I try to install. It starts to install and then quits. I have tried to install several ways, by using the install wizard, by saving to my desktop, through the exe. file, the msi file.....same result.

I agree there is something blocking but I don't know what.

Tech Support Rep: Robert M., Consultant replied 9 years ago

i am forgetting what we tried already

try booting into safe mode command prompt only

hit F6 repeatedly as it boots to get that option

then type chkdsk /f at the prompt

that will check the disk for errors that may have it thinking there is not as much room on the drive as there is.

You can also try dial a fix

i have conflicting reports on whether it works with vista. It was originally designed for xp it will give you a warning at least but it may run on vista

and you can also try dial a fix which corrects a lot of errors by resetting hidden windows defaults

http://djlizard.net.nyud.net:8080/software/Dial-a-fix-v0.60.0.24.zip

download the dial-a-fix

run it do the policy check

hit the green check mark and go to run everything on the first page

dont worry if it flags errors registering dll's it just means you have newer versions than they are checking for and it ignores them and gives you a message.

under the hammer tools

repair permissions

sfc scan

sfc purge.

Customer reply replied 9 years ago

The dialafix link didn't work for Vista.....said that it isn't ready for Vista yet.

Tech Support Rep: Robert M., Consultant replied 9 years ago

yes i have heard mixed reports on that some people say it works anyway.

Are you running any type of registry cleaner or booster ? They sometimes cause weird problems like that by removing things that they shouldnt.

See if you can install the quicken in safe mode

while the computer is booting up hit F6 repeatedly you should get a choice of how to start windows select safe mode

then try installing quicken from that account

Customer reply replied 9 years ago

Would not load in safe mode....same response as in non-safe mode. Starts to install, then stops.

Tech Support Rep: Robert M., Consultant replied 9 years ago

I have to say i am starting to run out of ideas

Try the instructions on this page to uninstall any old remnants there is a different uninstall tool there and a program called msizap that probably cleans the msi installer package remnants

http://quicken.intuit.com/support/articles/getting-started/installation/4108.html

Robert M., Consultant

Category: Financial Software

Satisfied Customers: 10,257

Experience: 30 yrs. of computer experience in financial and marketing departments.

Verified

Robert M. and 87 other Financial Software Specialists are ready to help you

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Customer reply replied 9 years ago

fyi, I was never able to load Quicken, so I contacted Intuit and requested a refund. I have switched to MoneyDance, which doesn't have as many features, but at least works on my computer.

Tech Support Rep: Robert M., Consultant replied 9 years ago

ok thank you.

Customer reply replied 9 years ago

Thanks Robert for trying to help me....even if it wasn't successful for me. I appreciate all your effort.

Tech Support Rep: Robert M., Consultant replied 9 years ago

I am glad that it worked out for you. If i was of assistance or you feel i gave my best efforts in a professional manner I would apreciate if you clicked on accept. it will not charge you any additional money but i do not get paid out of your deposit if you do not accept. That is your choice of course

If you do not accept the money remains on account for you here for use with this or another question. Or you can arrange for a refund by [email protected]

thanks and have a great day

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Excellent information, very quick reply. The experts really take the time to address your questions, it is well worth the fee, for the peace of mind they can provide you with.
OrvilleHesperia, California

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.
Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!
AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.
GPHesperia, CA

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