Financial Software Questions? Ask IT Support for Answers ASAP
This problem can be caused by a variety of issues, including:
i think that you are trying to use the wrong icon. that sounds like it might be quickenonline which was discontinued in august.
go to the start menu / all programs/ there should be an entry for quicken 2010 the program should be qw.exe not quicken.com
not sure what you mean by "updating one stock" go to tools / one step update it will update everything. even if you are not set up for downloads it will check for program updates does that work?
a lot of those things dont actually turn off if you disable them. they just shut down the control panel for it and any block settings in it remain in effect.
if the entire quicken update process does not work it is being blocked.
you can check the default setting for how it connects to the internet by going to control panel / internet options / conections it will show which connection it wants to use.
if you can get to the web with the internet explorer and then open quicken and it will not do the one step update then something is blocking it.
uninstall your security software if disabling it does not work if that works you can reinstall it and be careful about what you tell it to block
start the internet explorer first and then start quicken while it is still open
if nothing from quicken gets to the web it is because one of your security programs is blocking it.
same thing if quicken wont connect something is blocking it
uninstall any firewall and/or antivirus reboot and try it again.
the windows firewall you can just disable
go to network conections double click on the connection you are using ( or all of them one at a time to be sure )
click on properties
under advanced tab it has the windows firewall
click the button that says dont use.
yes if you go to windows firewall in the control panel it takes you to the same place
that is up to you. if you cant work on it and you want to use the computer for other things yes reinstall the firewall and avast.
but if uninstalling them does not fix the problem the next step is to reinstall the quicken.
make sure that all of your data is backed up. and make a copy of the data file as well just for double backup.
then uninstall the quicken from control panel add remove programs
reboot the computer and reinstall it from the cd or downloaded installation file
go very slowly when you install it
there will be a screen early on where it tells you what folder it is going to install it to. you might have to hit advanced or custom install
CHANGE the folder. i usually like something like c:\quicken2 but any folder other then the one it wants to default to. the idea is to do everything possible to not have it pick up the settings or errors from the previous installation
go to control panel / internet options
under general tab browsing history delete files
delete all temp files and all cookies
under advanced tab click restore advanced settings then
under advanced tab uncheck the box that says check for publishers certificate revocation
under advanced tab internet explore options click reset
then reboot the computer
ok i finally found a post that has more information than "its probably a firewall issue" which i already knew.
you may have been correct in the first place my apologies, quickbooks does have a place where it selects the internet connection for itself. They just hide it very well.
go to help / internet connection setup
select use my computers internet connection when connecting to the internet. or if it already says that and it gives you an option of the specific connection you are using select that one.
and there is a list of the ports that need to be open in the firewall and the processes that need to be allowed. i am just going to give you the page rather then try to copy them all
ok let me know if it works