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I have QB Pro 2009. I cant get a bank statement to reconcile.

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I have QB Pro 2009...
I have QB Pro 2009. I can't get a bank statement to reconcile. After several attempts and someone else's eyes going over to make sure I didn't miss something. Can you direct me as to what else could possibly be going on? The deposits add up but something is wrong with checking side. I did find one check was not even recorded in the system. And yes I always save! This is the first time this has ever happened and after 16hrs of working on it is't best to say I'm more than a little frustrated!
Submitted: 8 years ago.Category: Financial Software
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Answered in 2 hours by:
6/11/2010
Tech Support Rep: David Bennett, Certified QuickBooks ProAdvisor replied 8 years ago
David Bennett
David Bennett, Certified QuickBooks ProAdvisor
Category: Financial Software
Satisfied Customers: 92
Experience: 16+ yrs exper. QuickBooks Specialist, contract accounting technician, consultant & trainer!
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Hi There!

 

What month is your last completed and correct QB bank reconciliation as of this moment in your system?


Edited by XXXXX XXXXX on 6/11/2010 at 5:19 PM EST
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Customer reply replied 8 years ago
March. I thought April was until I found QB's had reconciled with an ending balance different than the beginning balance of the May statement. I didn't think it would reconcile if there was a mistake somewhere. I also found a check on the statement that was not recorded in the system for $100. I have a difference of 950.60.
Tech Support Rep: David Bennett, Certified QuickBooks ProAdvisor replied 8 years ago
OK, so if March is correct, then to begin with make sure no *'s or check marks are beside any transaction in this bank account's QB register after the March's bank statement ending date, then open the QB reconcile window then let me know if the ending balance for Mar. is now showing as the beginning balance for your April reconciliation window, then let me know and we'll proceed from there.
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