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i had quickbooks installed on laptop using vista home premium…

Customer Question
i had quickbooks installed on...
i had quickbooks installed on laptop using vista home premium could not upgrade to windows 7 professional so i did a full download now i am not able to install my quickbooks 2009 reinstall disc
Submitted: 8 years ago.Category: Financial Software
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Answered in 3 minutes by:
6/11/2010
Tech Support Rep: sanguinesandeep,
 replied 8 years ago
sanguinesandeep
Category: Financial Software
Satisfied Customers: 6,965
Verified
HiCustomer Thank you for asking your question on JustAnswer. The other Experts and I are working on your answer. By the way, it would help us to know:

-What operating system are you using now? Are you now using Window 7 on this computer?

Thank you again for trusting us with your problem. Please reply as soon as possible so that we can finish answering your question.
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Customer reply replied 8 years ago

windows 7

Tech Support Rep: sanguinesandeep,
 replied 8 years ago
Please check on the Quick Book disc and give me all information mentioned on the disk about quick book type. Is it quick book simple start, quickbook pro, quick premier, Quick book Enterprise solutions?
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Customer reply replied 8 years ago
quickbooks accounting my version is pro
Tech Support Rep: sanguinesandeep,
 replied 8 years ago
Could you please inform me about the error message you get whenever you try to install Quickbook pro using the disk? or tell me if you see anything else while installing this software using the disk.
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Tech Support Rep: sanguinesandeep,
 replied 8 years ago
Please try to install this quick book software using the disk and tell me what happens.
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Tech Support Rep: sanguinesandeep,
 replied 8 years ago
Is quick book installed on this computer?
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Tech Support Rep: David Bennett, Certified QuickBooks ProAdvisor replied 8 years ago
David Bennett
David Bennett, Certified QuickBooks ProAdvisor
Category: Financial Software
Satisfied Customers: 92
Experience: 16+ yrs exper. QuickBooks Specialist, contract accounting technician, consultant & trainer!
Verified
Hi There!

Perhaps I can be of further assistance...

Which year version of QB Pro did you have installed on the laptop while it was still using Vista?

Why do you suppose you were not able to upgrade to Windows 7 professional on your laptop?

What did you mean when you say "...so I did a full download"? Download of what?
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David Bennett, Certified QuickBooks ProAdvisor
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