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Andy Kurtzig, CEO

Andy Kurtzig is the founder and CEO of JustAnswer. Kurtzig is an established entrepreneur with two successful acquisitions before founding JustAnswer. Kurtzig has been recognized as “One of the Bay Area’s Most Admired CEOs” by the San Francisco Business Times and one of Goldman Sachs “Most Intriguing Entrepreneurs.” Prior to JustAnswer, Kurtzig founded and later sold eBenefits, a cloud-based Human Resources application. eBenefits received funding from established venture capital firms NEA, Draper Fisher Jurvetson, and WR Hambrecht. Before that, Kurtzig developed and sold ANSER, a software program for the newspaper industry, while still in college. Kurtzig is also an angel investor, with successful investments including StubHub (acquired by eBay) and iLike (acquired by MySpace), and an active philanthropist, with a passion for finding a cure for juvenile diabetes. Kurtzig holds a B.S. in Business Administration from UC Berkeley. When he’s not working, Kurtzig’s interests include spending time with his wife and his three children.

Pam Webber, EVP of Operations

Pam Webber joined JustAnswer in 2020 as the Executive Vice President of Operations. Pam brings 25 years of experience across multiple business disciplines including operations, marketing, analytics, growth, finance, HR, and strategic planning. She has 20 years of experience with consumer internet businesses and 13 years of experience with marketplace businesses. Most recently, she was COO of 99designs, where she managed a global team of business and functional leaders helping the company maximize growth while achieving profitability. Prior to that, she served as an executive consultant in marketing for consumer internet companies True&Co, Plum District and SafetyWeb. Pam also served as founder and CEO of weeDECOR, an ecommerce company in the home décor space. Prior to this, she spent four years at PayPal, most recently as Director of Marketing, and three years at eBay, as Senior Manager of Marketing. Webber graduated magna cum laude with a B.A. in math and economics from the University of Pennsylvania and received her MBA from Harvard Business School.

Adam Cohen, EVP of Engineering

Adam Cohen joined JustAnswer in 2009 as Executive Vice President of Engineering to oversee product and software development, quality assurance, technical operations, business intelligence, and IT. Prior to joining JustAnswer, Cohen was VP of Technical Services at iHomeFinder, a premium IDX website solution. At iHomeFinder he built the infrastructure needed to scale the organization so it could support a majority of U.S. real estate listings. Previously, Cohen was COO of GroupStone, an SAS CMS provider for NPOs, where he managed a staff of 35+ employees and provided content management tools for the United Nations Foundation’s UN Wire. He was also EVP of Technical Services at Fabrik Communications where he managed a staff of 85 employees. Earlier in his career, he was VP of Engineering at Trade Reporting and Data Exchange; Manager at CAM Commerce Solutions; and Customer Support Supervisor at Triad Systems. Cohen holds a BA in Political Science from the University of Oregon.

Lisa Contoyannis, EVP of Marketing Communications

Lisa Contoyannis joined JustAnswer in 2015 and was named to the exec team in 2017 to oversee conversational commerce, funnel monetization, CRM, and public relations. Contoyannis brings over 18 years of experience at high-growth startups. She joined JustAnswer from Pogoplug, the personal cloud company with more than 10 million users, where she was the VP of E-commerce and Marketing. Prior to Pogoplug, Contoyannis was one of the first hires and headed the marketing department at TrialPay, the leading transactional advertising platform, which sold to Visa in a nine-figure deal in 2015. Previously, Contoyannis was employee number three at Tenebril (maker of PC Mag Editors’ Choice award-winner GhostSurf), where she grew the consumer business from a few thousand a month to more than $10 million a year before selling the company to Process Software in 2006. Contoyannis began her career as a freelance journalist in New York while pursuing her Master’s. Contoyannis has a Master’s in Journalism and Mass Communication from NYU and graduated cum laude with a B.A. in English Literature from Tufts University; she spent her junior year as a fully matriculated student at Oxford University. Contoyannis lives in Pacifica with her husband and young family.

Robert Ellison, EVP of Customer Acquisition

Robert Ellison joined JustAnswer in 2011 as an API Product Architect, soon rising to Director of Platform and now Chief Technology Officer. Throughout his tenure at JustAnswer, Ellison has played a crucial role in the integration and implementation of new technologies. As CTO, Ellison now focuses on determining how technology can accelerate business strategy, and how the company can deliver simple and elegant solutions with a short cycle time to drive learning and value. Ellison’s journey to JustAnswer included stints as Co-Founder and CEO of Cucku, Inc., where he raised seed and angel financing, and managed teams in the US and UK to develop a successful peer-to-peer backup product. Before that, he served in leadership roles in Product Management and Corporate Development for Macrovision Corporation, where he was responsible for white label game channels on major properties, including those owned by Yahoo! and AOL. Ellison has also developed numerous freeware and shareware applications and released multiple Open Source libraries. Ellison holds a BSc (Hons) in Cybernetics and Control Engineering from the University of Reading.

Regan Gill, VP of Engineering

Regan Gill joined JustAnswer in 2011 as the Director of Outsourced Engineering, becoming Senior Director of Engineering in 2012 to oversee software engineering and offshore operations. She was named the VP of Engineering in 2017. Gill brings more than 20 years of experience in software engineering and management, building productive agile teams in a cost-effective manner that seamlessly integrates domestic and offshore operations. Prior to JustAnswer, Gill was the Director of Engineering at Accept Software, where she led the development of key products in a distributed development environment. Previously, Gill was Director of Engineering at ComTech, where she managed an international team of software engineers and project managers to create location-based web and mobile applications. Gill started her career as a Senior Software Engineer at iKnowMed, acting as a lead developer for the online health services products that led to the company’s acquisition by US Oncology in 2004. Gill studied Computer Sciences at UC Berkeley and graduated from UC Davis with a Bachelor’s degree in Nutritional Sciences. She currently resides in Berkeley, California.

Jeff Chen, VP Marketplace and Expert Operations

Jeff Chen joined JustAnswer in 2020 as the Vice President Marketplace & Expert Operations. Chen brings over 16 years of experience growing two of the world’s largest online marketplaces. Most recently, he was VP of Trust & Safety at Upwork, the world’s largest professional online marketplace for work, where he improved job outcomes and the quality of freelancers, which established the foundation for Upwork’s growth, differentiation, and, ultimately, IPO in 2018. Prior to that, he spent 9 years at eBay, most recently as Director, Global Managed Marketplaces Trust, where he innovated and managed marketplace dynamics programs that ensured a trusted, safe, and sustainable marketplace. Before eBay, he was Director of Credit Risk Management at Providian Financial (now JP Morgan Chase). Chen received a B.A. degree in Statistics from UC Berkeley.

Umesh Choori, VP of Customer Acquisition

Umesh Choori joined JustAnswer in 2018 and currently heads Customer Acquisition. Choori brings over 25 years of experience at start-ups and Fortune 100 companies, in the US and India. He joined JustAnswer from Reliance Jio ($20 billion start-up), where he played a key role in the digital launch of new brands, acquiring the first 100 million paid subscribers in 170 days. Prior to Jio, Choori led marketing and analytics at a few start-ups in India. Prior to his India stint, Choori worked at Web.com, Network Solutions, Capital One, IBM, and GE, holding various roles in analytics, project management, product management and business consulting. He is also an investor in renewable energy companies and supports NGOs in India. Choori has a MBA from Ross Business School, University of Michigan, Ann Arbor. He also holds a MS from University of Oklahoma and a BS (Hons) from Indian Institute of Technology, Kharagpur, both in Chemical Engineering. In his free time, he reconnoiters robotics, explores AI/ML algorithms and ponders on Vedic sciences.

Jeff Cavellini, VP of Customer Care

Jeff Cavellini joined JustAnswer in 2013 as the Director of Customer Care, becoming Senior Director of Customer Care in 2014 and named VP of Customer Care in 2020. Prior to joining JustAnswer, Jeff spent over 12 years in the performance management software industry, the last six of which he spent managing operations for Insperity’s Performance Management Business Unit. Since joining JustAnswer, Jeff has supported JustAnswer’s scaling customer base and leverages artificial intelligence to improve operational efficiency and the customer experience. Jeff graduated with a B.S. in Economics from the University of San Francisco and currently resides in the San Francisco Bay Area.

Kimberly Nerpouni, Vice President of Talent & People Operations

Kimberly Nerpouni joined JustAnswer in 2021 as the Vice President of Talent & People Operations with nearly 20 years of Human Capital experience. As a strategic partner to executive teams, she has worked across various business critical People issues from company culture, diversity, performance management, and employee engagement. She was previously the VP of People Operations at Financial Technology Partners, a boutique investment bank. Her work at FT Partners was focused on growth, culture, and professional development. She was previously with GCA, also an investment bank, as Head of Talent Management. Her key deliverables for GCA were to improve employee engagement and retention. Nerpouni began her Human Capital career in the Management Consulting industry at Bain & Company. During her nearly thirteen years at Bain, she worked across the Human Resources, Recruiting, Professional Development, and Corporate Alumni functions. Ms. Nerpouni is passionate about creating and fostering a culture that promotes employee development, growth, and engagement. She earned a Bachelor of Arts in Organizational Communications from San Francisco State University. She is SPHR certified through the HR Certification Institute. Born in the Philippines, she proudly grew up in the San Francisco Bay Area. Nerpouni currently lives in Oakland with her husband and daughter. Besides Talent Management, her interests include skiing, traveling with her family, gardening, and cooking.

Tom Lehman, VP of Analytics

Tom Lehman joined JustAnswer in 2021 as Vice President of Analytics; accountable for all global Analytic team functions at the company. Prior to joining JustAnswer, Lehman led Marketing and Product Analytics at GoDaddy and served as Senior Director of Analytics at SAS, leading SAS Solutions OnDemand and the Advanced Analytics Laboratory where he led large teams of Analytics specialists supporting the majority of the Fortune 100 who delivered under a hosted consulting framework. Lehman is an Analytics thought leader, an author, holds several patents specific to his Analytic inventions, presented at many at Analytic conferences and has been a perennial speaker at SAS Global Forum and Disney Analytics & Optimization Summit. Lehman holds an MS in Statistics from The University of North Carolina, Chapel Hill.

Jeremy Liegl, Chief Legal Officer

Jeremy Liegl joined JustAnswer in 2021 as Chief Legal Officer, bringing an extensive background in corporate governance (including at public companies), compliance and M&A, most recently as General Counsel with Life360 and as General Counsel at Pandora. Prior to those positions, he spent five years as Corporate Counsel at JDS Uniphase. Jeremy began his legal career as an attorney at Latham & Watkins and Morrison & Foerster and began his overall career as a management consultant at Mercer Management Consulting. A native of Ohio and a San Francisco resident, Liegl has a bachelor’s degree in public policy from Princeton University and a JD from Harvard Law School.

Michael Gutkowski, Chief of Staff

Michael Gutkowski joined JustAnswer in 2021 as Chief of Staff - a newly created role responsible for managing many internal and operational responsibilities previously handled by CEO and Founder Andy Kurtzig. Gutkowski started his career as a founding member of Martha Stewart Living Omnimedia’s DTC and digital business. He then held marketing, operational and revenue leadership roles at The Otto Group, NBC, The Hearst Corporation, Federated Media, and MRC Entertainment. A native of Wisconsin and New York City resident, Gutkowski holds a BBA and an MBA from the University of Wisconsin. 

Charles Schwab, Board Member

Charles R. Schwab is chairman of the Board of the Charles Schwab Corp. He started his San Francisco-based firm in 1971 as a traditional brokerage company and in 1974 became a pioneer in the discount brokerage business. Mr. Schwab is also Chairman of Charles Schwab & Co., Inc. and Charles Schwab Bank, and a trustee of The Charles Schwab Family of Funds, Schwab Investments, Schwab Capital Trust and Schwab Annuity Portfolios, all registered investment companies. He has been Chairman and a director of The Charles Schwab Corporation since its incorporation in 1986. He also served as Chief Executive Officer from 1986 to 1997 and as Co-Chief Executive Officer from 1998 until 2004. He was re-appointed Chief Executive Officer in 2004 and served in that role until October 2008. In addition to his professional commitments, Mr. Schwab takes an active interest in a variety of volunteer and non-profit activities. Along with his wife Helen, he is the co-founder and chairman of the Charles and Helen Schwab Foundation, a private foundation that supports entrepreneurial organizations working in education, poverty prevention, human services and health. Mr. Schwab also serves as chairman of the San Francisco Museum of Modern Art.

Larry W. Sonsini, Board Observer

Chairman of Wilson Sonsini Goodrich & Rosati, Larry W. Sonsini has gained international recognition for his expertise in the areas of corporate law, corporate governance, securities, and mergers and acquisitions. He has been instrumental in many of the IPOs, mergers, acquisitions, and other key transactions of Silicon Valley and beyond, including Google’s historic IPO and Hewlett-Packard’s merger with Compaq Computer. In addition to his duties at the firm, which included serving as chief executive officer as well as chairman for more than 20 years, Mr. Sonsini served as chairman of the New York Stock Exchange’s Commission on Corporate Governance, which was formed in 2009 and issued its final report in fall 2010. Larry is also a member of the NYSE’s Proxy Working Group and served as a member of the NYSE’s board of directors from 2001 to 2003. He also served as chairman of the NYSE’s Regulation, Enforcement and Listing Standards Committee until 2008, and previously was a member of the NYSE’s Legal Advisory Committee and the NYSE Committee for Review.

Robert Finocchio, Jr., Board Member

Mr. Finocchio has over 30 years of operating experience in the software, Internet, and infrastructure markets. He served as president, CEO and Chairman of Informix Corporation, an information management software company acquired by IBM. Prior to Informix, he held various executive management positions at 3Com and the ROLM Corporation. In addition to serving on the board of JustAnswer, Mr. Finocchio serves on the boards of Broadcom Corporation, Echelon Corporation, Silver-Peak Systems and Embrane Inc. He serves as chair of the Board of Trustees at Santa Clara University, where he is also a dean’s executive professor at Santa Clara University’s Leavey School of Business. He is also a venture partner with Advanced Technology Ventures.

Sanford R. Robertson, Board Member

Sanford R. Robertson is a partner at Francisco Partners, a large technology buyout fund. With a focus on structured investments in technology and technology-related businesses, Francisco Partners is a pioneer in the private equity category of Technology Buyouts. Prior to founding Francisco Partners, Sanford was the founder and Chairman of Robertson, Stephens & Co., a leading technology investment bank formed in 1978, and sold to BankBoston in 1998. Sanford was also the founder of Robertson, Colman, Siebel & Weisel, later renamed Montgomery Securities. Sanford was one of the pioneers in the creation of West Coast technology banking as an industry in the late 1960s, and has remained one of the industry’s most renowned participants to this date. He has had significant financing involvement in over 500 growth technology companies throughout his career, including 3Com Corporation; America Online, Inc.; Applied Materials, Inc.; Dell Computer Corporation; E*Trade Securities, Inc.; Siebel Systems, Inc.; and Sun Microsystems, Inc. Sanford currently serves on the boards of directors of Pain Therapeutics, Dolby, RPX and Salesforce.com.

Andy Kurtzig, CEO

Andy Kurtzig is the founder and CEO of JustAnswer. Kurtzig is an established entrepreneur with two successful acquisitions before founding JustAnswer. Kurtzig has been recognized as “One of the Bay Area’s Most Admired CEOs” by the San Francisco Business Times and one of Goldman Sachs “Most Intriguing Entrepreneurs.” Prior to JustAnswer, Kurtzig founded and later sold eBenefits, a cloud-based Human Resources application. eBenefits received funding from established venture capital firms NEA, Draper Fisher Jurvetson, and WR Hambrecht. Before that, Kurtzig developed and sold ANSER, a software program for the newspaper industry, while still in college. Kurtzig is also an angel investor, with successful investments including StubHub (acquired by eBay) and iLike (acquired by MySpace), and an active philanthropist, with a passion for finding a cure for juvenile diabetes. Kurtzig holds a B.S. in Business Administration from UC Berkeley. When he’s not working, Kurtzig’s interests include spending time with his wife and his three children.

Meet our leadership team

Andy KurtzigCEO

Pam WebberEVP of Operations

Adam CohenEVP of Engineering

Lisa ContoyannisEVP of Marketing Communications

Robert EllisonEVP of Customer Acquisition

Regan GillVP of Engineering

Jeff ChenVP Marketplace and Expert Operations

Umesh ChooriVP of Customer Acquisition

Jeff CavelliniVP of Customer Care

Kimberly NerpouniVice President of Talent & People Operations

Tom LehmanVP of Analytics

Jeremy LieglChief Legal Officer

Michael GutkowskiChief of Staff

Board of directors

Charles SchwabBoard Member

Larry W. SonsiniBoard Observer

Robert Finocchio, Jr.Board Member

Sanford R. RobertsonBoard Member

Andy KurtzigCEO

What they're saying about us

Legal Opinion Regarding Mexican Immigration

'I contacted Just Answer about a critical question I had about residency status for a U.S. citizen in Mexico... the lawyer referred me to justanswer.es which is its Mexican counterpart. There I was about to get counsel from a Mexican attorney IN Mexico. That's great service!'

S.L.
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Quick service

' ...My question was answered quickly and gave enough information to give my husband peace of mind. If the need arises again, I will use your service again!'

Brenda
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Fast and great service

'I was shocked at how quickly my question was answered. Although it wasn't the answer I wanted I was grateful for the accurate information. When dealing with matters of Law is always a good idea to get the right answer even if it's not what you want to hear. The staff made sure I did what was right and for that I'm thankful. GREAT JOB!!!'

Dan Tamewitz
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I wish I had made this connection before I took my cat to the vet!

'The response to my questions was immediate and the phone consultation with Dr. Lori allowed me to have all my questions answered. Going forward, I knew what course to take concerning my cat's health, and felt much more confident in her explanation than I did the vet that I had taken my cat to previously. I wholeheartedly recommend Just Answer if you don't know where to turn or what to ask. Dr. Lori was very knowledgeable and kind. Thank you.'

Gail P.
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Heat & Air Question

'I had a simple question about setting thermostats on a fairly new heat pump. My question was answered promptly & has solved my issue. Your service saved me a good bit by not having to pay a service charge..'

Phyllis Macgowen
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More than pleased

'I had a simple question about setting thermostats on a fairly new heat pump. My question was answered promptly & has solved my issue. Your service saved me a good bit by not having to pay a service charge.'

Pat Pasciuto
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A Revolution in Accessing Quality Professional Help

'I used to be frustrated when I needed a legal opinion. I'd have to make an appointment, wait several days and then pay a ton of money for a simple question. With JustAnswer I get to speak with a highly knowledgeable attorney for a fee that I can afford. There's nothing else like it.'

Gary
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Contact us

Customer CareFor questions about your account or using JustAnswer, please contact Customer Care.

Media/Public RelationsFor media inquiries, please contact [email protected].

CareersPlease visit the careers section of our website or email [email protected].

Corporate HeadquartersWe are located in the beautiful redeveloped Presidio of San Francisco, Golden Gate National Recreation Area.

AddressP.O. Box 29045, San Francisco, CA 94129

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