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Steve Herrod
Steve Herrod, Master's Degree
Category: Writing Homework
Satisfied Customers: 3288
Experience:  Masters in Literature and a Bachelors Degree in French with Management
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I would like a report comparing the offers of five helpdesk

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I would like a report comparing the offers of five helpdesk products and five other products (e.g. www.getharvest.com or www.salesforce.com) offered as a cloud service. One of them should be www.zendesk.com and the other should be fairly comparable products. I would like to have the following variables covered for each of them:
- Price and pricing model
- What does their support offer and, if applicable, their SLA look like?
- Which are their three major sales arguments?
- Do they offer a demo version? If so, what does a customer need to do to use it and how easy is it to use?
- In your opinion, what do these companies do well and what do they do poorly on their web sites?

Steve Herrod :

Hi, I'll be happy to help with this issue - can you let me know when you need this report for?

Steve Herrod :

Cheers

Steve Herrod :

Steve

Customer:

Hi Steve,

Customer:

There is actually no firm deadline, but before Aug 10 would be very good.

Customer:

I'm based in Sweden, by the way, which means that I might not always be online when you are.

Steve Herrod :

No problem - I can have with you by then

Steve Herrod :

I'm based in UK so thankfully not too bad

Customer:

Ah, then it's only one hour. Well, good luck and please let me know if you have any questions. I'm not looking for anything overly ambitious, so don't go overboard on the details. :-)

Steve Herrod :

Thanks - will let you know if anything comes up

Steve Herrod :

:)

Customer:

Hi Steve,

Customer:

I just received an email asking me to rate your service. I assume that is some kind of automatic thing that Just Answer does and I don't fully understand why I receive it before I have received anything. Anyway, I'll withhold my rating until the delivery is done, if it is OK with you.

Steve Herrod :

No problem - yes they are automated e-mails so apologies for those in advance

Steve Herrod :

and yes, please withhold rating till everything is done :)

Steve Herrod :

Cheers

Steve Herrod :

Steve

Steve Herrod :

Just a note to say this should be with you later today or tomorrow

Steve Herrod :

See attached

Steve Herrod :

Cheers

Steve Herrod :

Steve

Customer:

Hi,

Customer:

Wow! Well done and thank you. :-)

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