Hello. Here is your custom-written answer at 197 words. Please click accept for this answer. There is no extra charge to accept, this is how JustAnswer gives me credit for helping you. If you need anything else, just let me know.
Tone is both harder to convey in an email communication and yet even more important to convey in the absence of body language and other cues to meaning that occur in face to face communication. This is because email communication only allows for one method of transmitting a message, writing. In contrast, even on phone calls, communication occurs via words but also via intonation, pitch, rhythm and more. In person, these two sources (words and voice) are augmented by many other physical signs such as eye contact, posture, proxemics, haptics, and more. In other words, email is a precise form of communication that can be seen as content-poor. If an email does not convey an appropriate tone, but is perceived as rude, unprofessional, inappropriate, or ambiguous, many negative outcomes may occur. The recipient may well feel slighted or upset in these cases, or unsure of how to proceed. In conclusion, then, in order to successfully convey the true intent of an email, the author must focus on understanding their audience and using their knowledge of audience when crafting the message. This requires careful word choice and the use of appropriate phrasing, proper forms of address, and etiquette.