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vwnewton, VW Owner,ASE Master and L1 Advanced
Category: VW
Satisfied Customers: 307
Experience:  25 years of VW obsession turned into a job, last 15 years as a VW Tech.
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Sunroof will not close completely, Its a 2009 eos, No, my

Customer Question

sunroof will not close completely
JA: What is the model/year of your VW?
Customer: Good morning,
JA: Hello. What seems to be the problem?
Customer: Its a 2009 eos
JA: Are you fixing your Eos yourself? What have you tried so far?
Customer: No, my friend finally got it closed; however, I plan to take it to the dealer
JA: Anything else you want the mechanic to know before I connect you?
Customer: The convertible top works fine. W
Submitted: 10 days ago.
Category: VW
Customer: replied 10 days ago.
The convertible top works fine; however, the sunroof message will stop and a message appears stating to close the sunroof
Expert:  Wolfgang replied 10 days ago.

Thanks for choosing Just Answer . I'm Wolfgang here to help!!

I am confident we can resolve your problem together. Please
understand that I don't know your skill level. In most cases when you have a problem
with the way the vehicle performs, specialized tooling is required to acquire computer
data/information or engine testing results. We didn’t build these complicated vehicles; we
just diagnose and fix them. Also understand that I can't see, smell, hear, or touch the
vehicle either, so it may take a few replies to get to satisfactory results. Note there may be an issue where the complexity of the issue will require a Premium Service. This service will be an addition to the normal question cost. Usually it does not come down to this but keep in mind!! I am also going to direct you with the fastest, easiest and most common things to check first. Please be
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can you take a picture of the cluster with that message please so i can see what is the exact message and see if there are any lights on in the dash ?


Customer: replied 10 days ago.
there are no lights on - on the dash. and the message on appears when the sunroof is trying to close. I finally got the roof closed and the message is no longer there
Expert:  Wolfgang replied 10 days ago.

being a master VW tech i do not recall any sunroof close message just roof in operation , error in operation see owners manual, close luggage shelf in trunk .

was this the first time in a while the top was used?

Customer: replied 10 days ago.
okay, I found it in the owner's manual under error messages
Expert:  Wolfgang replied 10 days ago.

which one then did you have?

Customer: replied 9 days ago.
The message in the owner's manual is in booklet 3.1 page 56
Expert:  Wolfgang replied 9 days ago.
Let me check on this! Will get back
Customer: replied 9 days ago.
Ok thank you
Customer: replied 8 days ago.