How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask vwtech0405 Your Own Question
vwtech0405
vwtech0405, VW Technician
Category: VW
Satisfied Customers: 10619
Experience:  VW Master Technician VW Certified
22815973
Type Your VW Question Here...
vwtech0405 is online now
A new question is answered every 9 seconds

2012 dos hardtop won't go down. Trunk opens but front won't

Customer Question

2012 dos hardtop won't go down. Trunk opens but front won't disengage
JA: Have you tried silicone spray or WD-40?
Customer: No. Where to put?
JA: What is the model of your '12 VW?
Customer: Eos
JA: Are you hoping to fix this yourself? What have you tried so far?
Customer: 2.0 TSI
JA: Anything else you think the mechanic should know?
Customer: Just starting to research the problem. Checked trunk for anything out of place. Nothing there. Relearned Windows. Read about lubricating, not sure where to spray
Submitted: 3 months ago.
Category: VW
Expert:  vwtech0405 replied 3 months ago.

Does the trunk open up at all ??

Customer: replied 3 months ago.
Trunk opens but front part won't disengage
Customer: replied 3 months ago.
No error message on dash just says continue operation. The side head rails won't come apart
Expert:  vwtech0405 replied 3 months ago.

Are the head rails making any noise like if they are trying to operate ??

Customer: replied 3 months ago.
The whole think makes noise as I hold the lever but the head rails do not budge. So they are not specifically make noise
Expert:  vwtech0405 replied 3 months ago.

Ok do the sides flaps move at all ??

Expert:  vwtech0405 replied 3 months ago.

Also make sure the car is running when your trying to activate these things please

Customer: replied 3 months ago.
They open roof goes back half way and stops. The head rails stay put��
Customer: replied 3 months ago.
When roof stops it still makes sound like its working
Expert:  vwtech0405 replied 3 months ago.

Ok make sure the headliner side trims that fold are not hitting the side flaps when they are trying to open please

Customer: replied 3 months ago.
Ok. Have to try tomorrow. It started raining the other day and I had to hurry and put up. Think anything with that? And any other trouble shooting besides headliner side trim? And how do I remedy that?
Expert:  vwtech0405 replied 3 months ago.

The most common issue is the headliner side trims not folding and hitting slightly the side trim pieces that causes the system to stop working you can adjust the side trim pieces by popping them off and adjusting the 3 13mm nut on each side .I hope this helps please dont forget to provide feedback for the help provided thank you

Customer: replied 3 months ago.
Your answer was kinda vague. I've been re-reading your solution and have been looking at the car but I'm just not sure where you talking about. By side trim, do you mean the little "doors " that flip out?? If so, I can't see where or how to"pop" them off?
Expert:  vwtech0405 replied 3 months ago.

Yes the doors the top piece of the doors pops off but you have try to have the top ope to accomplish this