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Thanks for choosing Just Answer . I'm Wolfgang here to help!!
I am confident we can resolve your problem together. Pleaseunderstand that I don't know your skill level. In most cases when you have a problemwith the way the vehicle performs, specialized tooling is required to acquire computerdata/information or engine testing results. We didn’t build these complicated vehicles; wejust diagnose and fix them. Also understand that I can't see, smell, hear, or touch thevehicle either, so it may take a few replies to get to satisfactory results. I am also going todirect you with the fastest, easiest and most common things to check first. Please bepatient and permit me to do what I do best.I also try to give all of the information you may need, expecting a “positive rating” inreturn. I will also continue assisting you after you have rated me, if necessary. If thereis any reason I cannot get a positive rating, please let me know why “in advance”, so Ican go another direction for you. I am sorry you’re having this problem; I’ll help youthrough it.Below is my first answer or request for more information. If you do not understand it, or you need more information from me, or need me to go in more detail.
Before the SAFE issue what repairs was done to the vehicle?
any recent accidents?
when you turn the key on does the check engine light come on?
does the yellow immobilizer light come on then flashes in the instrument cluster?
please let me know!!
do you have vag com scan tool to see what codes are stored?
you will need a scan no matter what and with the safe issue the only way to get that rectified is through the vw dealer on this!!!