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vwnewton, VW Owner,ASE Master and L1 Advanced
Category: VW
Satisfied Customers: 307
Experience:  25 years of VW obsession turned into a job, last 15 years as a VW Tech.
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2009 Jetta Tdi, stereo code issue, Battery change my sons

Customer Question

2009 Jetta Tdi, stereo code issue
JA: Have you scanned the code? Have you tried to reset it?
Customer: Battery change my sons car 60 miles away
JA: Are you hoping to fix this yourself? What have you tried so far?
Customer: Vw dealership in Btown, In
JA: Anything else you think the mechanic should know?
Customer: Need stereo serial no
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the VW Mechanic about your situation and then connect you two.
Submitted: 3 months ago.
Category: VW
Customer: replied 3 months ago.
Do we have to remove the stereo from the car to get the serial number? Serial number to get the code? If not how do we get the radio code?
Expert:  Wolfgang replied 3 months ago.

Thanks for choosing Just Answer . I'm Wolfgang here to help!!

I am confident we can resolve your problem together. Please
understand that I don't know your skill level. In most cases when you have a problem
with the way the vehicle performs, specialized tooling is required to acquire computer
data/information or engine testing results. We didn’t build these complicated vehicles; we
just diagnose and fix them. Also understand that I can't see, smell, hear, or touch the
vehicle either, so it may take a few replies to get to satisfactory results. I am also going to
direct you with the fastest, easiest and most common things to check first. Please be
patient and permit me to do what I do best.
I also try to give all of the information you may need, expecting a “positive rating” in
return. I will also continue assisting you after you have rated me, if necessary. If there
is any reason I cannot get a positive rating, please let me know why “in advance”, so I
can go another direction for you. I am sorry you’re having this problem; I’ll help you
through it.
Below is my first answer or request for more information. If you do not understand it, or you need more information from me, or need me to go in more detail.

I can assist !! I do need the 14 digit VWZ of the radio . yes you will have to pull the radio to get the serial #

once I have that I can help!!