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vwnewton
vwnewton, VW Owner,ASE Master and L1 Advanced
Category: VW
Satisfied Customers: 307
Experience:  25 years of VW obsession turned into a job, last 15 years as a VW Tech.
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I have a 2010 vw Passat komffort, premium radio that is

Customer Question

I have a 2010 vw Passat komffort, premium radio that is stuck in aux mode, radio works,phone works, will not accept a cd.
Submitted: 5 months ago.
Category: VW
Expert:  Wolfgang replied 5 months ago.

Thanks for choosing Just Answer . I'm Wolfgang here to help!!

I am confident we can resolve your problem together. Please
understand that I don't know your skill level. In most cases when you have a problem
with the way the vehicle performs, specialized tooling is required to acquire computer
data/information or engine testing results. We didn’t build these complicated vehicles; we
just diagnose and fix them. Also understand that I can't see, smell, hear, or touch the
vehicle either, so it may take a few replies to get to satisfactory results. I am also going to
direct you with the fastest, easiest and most common things to check first. Please be
patient and permit me to do what I do best.
I also try to give all of the information you may need, expecting a “positive rating” in
return. I will also continue assisting you after you have rated me, if necessary. If there
is any reason I cannot get a positive rating, please let me know why “in advance”, so I
can go another direction for you. I am sorry you’re having this problem; I’ll help you
through it.
Below is my first answer or request for more information. If you do not understand it, or you need more information from me, or need me to go in more detail.

I do need some more information .

i do need a in # ***** the vehicle to get the factory repair information to assist.

do you have anything hooked up at the aux jack?

please let me know

thanks

Customer: replied 5 months ago.
I'm at work,did you mean vin number, no nothing hooked up to aux jack in glove compartment or arm rest compartment,car is not with me.
Expert:  Wolfgang replied 5 months ago.

i do need that vin # ***** get the fuse # ***** pull and wait for 5 minutes then retry to see if that will resolve your issue . if not then need to check other things .

Vin # *****!!

thanks

Customer: replied 5 months ago.
ok thanks when I leave work and have the car in my possession I write you back.
Expert:  Wolfgang replied 5 months ago.

That will be fine . i will be in and out all day!!

Customer: replied 5 months ago.
pulled fuse for 5 min.radio still stuck in AUX mode,car vin#wvwjk7an9ae068903
Expert:  Wolfgang replied 5 months ago.

is there any cord to the aux port?

Customer: replied 5 months ago.
no,took cord out of jack in glove box,nothing connected in arm rest
Customer: replied 5 months ago.
music does play through aux in arm rest.
Expert:  Wolfgang replied 5 months ago.

ok did you remove the radio and pulled that fuse in the back of the radio or the fuse at the fuse box?

Customer: replied 5 months ago.
Fuse box
Expert:  Wolfgang replied 5 months ago.

try in removing the radio and disconnect the connector for 10 minutes

https://www.youtube.com/watch?v=iw3I-SrM4p0

use link for help in removal of radio

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