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Hello, my name is ***** ***** I am a professional here at Just Answer. I have noticed that your question was not getting a response and thought I would see if you still need help with this.I apologize for the delay and I hope I can still assist you with this here.Before you do anything lets try to reset the windows and see if this will resolve the problem you are having. I have enclosed the procedure in the link below, copy and paste the link to your browser to open and view it. Give this a try see if it will solve the problem.https://dl.dropboxusercontent.com/u/104923897/WIndow%20reset%20Mar%2017.pdf