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Wolfgang
Wolfgang, VW Master Technician
Category: VW
Satisfied Customers: 4215
Experience:  Senior VW Master Tech 15 yrs
19871424
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I have a 2011 Jetta 2.5 SE and the radio has jammed cd's in

Customer Question

Hello I have a 2011 Jetta 2.5 SE and the radio has jammed cd's in it. I took it out to take out the cd and now it is locked and I don't have the the lock code to unlock the radio.
JA: Thanks. Can you give me any more details about your issue?
Customer: The radio displays device error when you try to use the cd player. The device's serial number is *****
JA: OK got it. Last thing — VW Mechanics generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 9 months ago.
Category: VW
Expert:  Wolfgang replied 9 months ago.

Thanks for choosing Just Answer . I'm Wolfgang here to help!!
Below is my first answer or request for more information. If you do not understand it, or you need more information from me, or need me to go in more detail. Do not rate yet, just reply. Put yourself in my shoes, I can not see, smell, hear, feel or touch your car, nor do I know any history on it. So take into consideration I am doing my best based on what you tell me. Also understand fixing cars often requires sophisticated tools, that you may not own. So even if you can not do what is outlined in my answer, that does not mean my answer is wrong deserving to be rated negative.!!

i do need the 14 digit VWZ serial # ***** is on the radio so i can assist !!

thanks

Expert:  Wolfgang replied 9 months ago.

i'm sorry when i have looked at your question the serial # ***** not there !!!

FYI if you have purchased a second hand radio it has been documented that the etched serial # ***** the electronic serial # ***** be different due to piecing 2 stereo's into one so be beware!!
here is your serial # ***** radio code:

Radio data

Serial number: VWZ4Z7K3120529
PIN: 0557

anything else?

if not.....

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Thanks

Wolfgang

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