Have Volkswagen Questions? Ask an Expert Now.
Hi im kevin are you in the uk or outside the uk ? Do you know what model of radio you have ? (It should say on it)
Ok i suspect you have an rns model of some description normally a 510 this is a common issue first place to start is to have the software updated at vw if this fails to solve issue then there is an internal processor fault that will require a new unit
Or stereo specialist that has access to software for firmware update
Please remember to rate my service and let me know if you need anything else