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vwnewton
vwnewton, VW Owner,ASE Master and L1 Advanced
Category: VW
Satisfied Customers: 307
Experience:  25 years of VW obsession turned into a job, last 15 years as a VW Tech.
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2009 hard top convertible roof stuck open while closing

Customer Question

Customer: ***** ***** 2009 hard top convertible roof stuck open while closing battery died
JA: Thanks. Can you give me any more details about your issue?
Customer: ask
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to VW Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: yes
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 11 months ago.
Category: VW
Customer: replied 11 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 11 months ago.
2009 eos convertible roofstuc ile closing-battery died
Customer: replied 11 months ago.
I paid by paypal please help now!
Customer: replied 11 months ago.
15915302-160 is my order ID #
Customer: replied 11 months ago.
how long do i have to wait please? this is an emergency
Expert:  Wolfgang replied 11 months ago.

Thanks for choosing Just Answer . I'm Wolfgang here to help!!
Below is my first answer or request for more information. If you do not understand it, or you need more information from me, or need me to go in more detail. Do not rate yet, just reply. Put yourself in my shoes, I can not see, smell, hear, feel or touch your car, nor do I know any history on it. So take into consideration I am doing my best based on what you tell me. Also understand fixing cars often requires sophisticated tools, that you may not own. So even if you can not do what is outlined in my answer, that does not mean my answer is wrong deserving to be rated negative.

just got online!! have you jump started the vehicle and leave the car running can you close the roof?

Customer: replied 11 months ago.
Cannot close the roof
Expert:  Wolfgang replied 11 months ago.

you hae said the battery died so i need you to get the car running and i do need a pic of what position is the roof at !!! can ypu help me on that? thanks

Customer: replied 11 months ago.
Can u call(###) ###-####
Customer: replied 11 months ago.
We can explain better
Expert:  Wolfgang replied 11 months ago.

i do not see your phone # ***** to site regulations

Expert:  Wolfgang replied 11 months ago.

i do need to see a visual. the procedure will differ at what position its at!!

Customer: replied 11 months ago.
Expert:  Wolfgang replied 11 months ago.

i do not see the phone # !! the site is filtered by certain sequences of #'s it appears as xxxxxxxxxx

Customer: replied 11 months ago.
Customer: replied 11 months ago.
got the car riunning
Customer: replied 11 months ago.
how do i send you the picture? can you give me an email?
Expert:  Wolfgang replied 11 months ago.

place pic here there is a paperclip icon

Customer: replied 11 months ago.
cant send photo no paper clip need your email pls will send you 3 sets of numbers to call me area code first
Customer: replied 11 months ago.
928
Customer: replied 11 months ago.
474
Customer: replied 11 months ago.
4654
Customer: replied 11 months ago.
did u get the photo?
Expert:  Wolfgang replied 11 months ago.

no photo!!! still i see xxx's

Customer: replied 11 months ago.
the trunk lid latches for the window are locked and the window is sitting on the locks
Expert:  Wolfgang replied 11 months ago.

ok here is a pic . so is the trunk down and the rear glass down and the front at the windshield?

Expert:  Wolfgang replied 11 months ago.

can you try to lift the rear glass and is one side locked and the other not?

Customer: replied 11 months ago.
Both sides are locked
Customer: replied 11 months ago.
give me your phone number?
Customer: replied 11 months ago.
how can i send you the picture?
Customer: replied 11 months ago.
are we done here?
Expert:  Wolfgang replied 11 months ago.

ok great !!! you will need 2 persons to do this . with the key off you will need to get the glass up .

Customer: replied 11 months ago.
it all was up and we closed it down manually but the trunk lids were latched
Customer: replied 11 months ago.
how do you unlatch them for the window
Expert:  Wolfgang replied 11 months ago.

the glass will have alot of resistance so go slow !!! one person on each side!! and lift up the rear lid to glass is not latched !!! by the picture!!!

Expert:  Wolfgang replied 11 months ago.

scan tool only but by the pic it is not locked !!!

Customer: replied 11 months ago.
trunk is locked
Customer: replied 11 months ago.
how do we unlatch the trunk? we used the key in the back seat console it did not work, and the switches or remotes do not work
Expert:  Wolfgang replied 11 months ago.

PLEASE !!!! get one pweron on the driver side and one person on the passenger side and then lift the rear glass slowly to get it to this position!! disregard the trunk position!!! just the rear glass position!!! FYI went to 2 weeks on the top alone!!!

Customer: replied 11 months ago.
you need to talk to my friend he has tried all this and needs to know how to unlatch the trunk window latches(###) ###-####
Customer: replied 11 months ago.
ok try to call or lets forget it
Expert:  Wolfgang replied 11 months ago.

i'm sorry i have follow regulations from the site !!!!