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vwnewton
vwnewton, VW Owner,ASE Master and L1 Advanced
Category: VW
Satisfied Customers: 307
Experience:  25 years of VW obsession turned into a job, last 15 years as a VW Tech.
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2009 hard top convertible roof stuck open while closing

Customer Question

Customer: ***** ***** 2009 hard top convertible roof stuck open while closing battery died
JA: Thanks. Can you give me any more details about your issue?
Customer: ask
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to VW Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: yes
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: VW
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 1 year ago.
2009 eos convertible roofstuc ile closing-battery died
Customer: replied 1 year ago.
I paid by paypal please help now!
Customer: replied 1 year ago.
15915302-160 is my order ID #
Customer: replied 1 year ago.
how long do i have to wait please? this is an emergency
Expert:  Wolfgang replied 1 year ago.

Thanks for choosing Just Answer . I'm Wolfgang here to help!!
Below is my first answer or request for more information. If you do not understand it, or you need more information from me, or need me to go in more detail. Do not rate yet, just reply. Put yourself in my shoes, I can not see, smell, hear, feel or touch your car, nor do I know any history on it. So take into consideration I am doing my best based on what you tell me. Also understand fixing cars often requires sophisticated tools, that you may not own. So even if you can not do what is outlined in my answer, that does not mean my answer is wrong deserving to be rated negative.

just got online!! have you jump started the vehicle and leave the car running can you close the roof?

Customer: replied 1 year ago.
Cannot close the roof
Expert:  Wolfgang replied 1 year ago.

you hae said the battery died so i need you to get the car running and i do need a pic of what position is the roof at !!! can ypu help me on that? thanks

Customer: replied 1 year ago.
Can u call(###) ###-####
Customer: replied 1 year ago.
We can explain better
Expert:  Wolfgang replied 1 year ago.

i do not see your phone # ***** to site regulations

Expert:  Wolfgang replied 1 year ago.

i do need to see a visual. the procedure will differ at what position its at!!

Customer: replied 1 year ago.
Expert:  Wolfgang replied 1 year ago.

i do not see the phone # !! the site is filtered by certain sequences of #'s it appears as xxxxxxxxxx

Customer: replied 1 year ago.
Customer: replied 1 year ago.
got the car riunning
Customer: replied 1 year ago.
how do i send you the picture? can you give me an email?
Expert:  Wolfgang replied 1 year ago.

place pic here there is a paperclip icon

Customer: replied 1 year ago.
cant send photo no paper clip need your email pls will send you 3 sets of numbers to call me area code first
Customer: replied 1 year ago.
928
Customer: replied 1 year ago.
474
Customer: replied 1 year ago.
4654
Customer: replied 1 year ago.
did u get the photo?
Expert:  Wolfgang replied 1 year ago.

no photo!!! still i see xxx's

Customer: replied 1 year ago.
the trunk lid latches for the window are locked and the window is sitting on the locks
Expert:  Wolfgang replied 1 year ago.

ok here is a pic . so is the trunk down and the rear glass down and the front at the windshield?

Expert:  Wolfgang replied 1 year ago.

can you try to lift the rear glass and is one side locked and the other not?

Customer: replied 1 year ago.
Both sides are locked
Customer: replied 1 year ago.
give me your phone number?
Customer: replied 1 year ago.
how can i send you the picture?
Customer: replied 1 year ago.
are we done here?
Expert:  Wolfgang replied 1 year ago.

ok great !!! you will need 2 persons to do this . with the key off you will need to get the glass up .

Customer: replied 1 year ago.
it all was up and we closed it down manually but the trunk lids were latched
Customer: replied 1 year ago.
how do you unlatch them for the window
Expert:  Wolfgang replied 1 year ago.

the glass will have alot of resistance so go slow !!! one person on each side!! and lift up the rear lid to glass is not latched !!! by the picture!!!

Expert:  Wolfgang replied 1 year ago.

scan tool only but by the pic it is not locked !!!

Customer: replied 1 year ago.
trunk is locked
Customer: replied 1 year ago.
how do we unlatch the trunk? we used the key in the back seat console it did not work, and the switches or remotes do not work
Expert:  Wolfgang replied 1 year ago.

PLEASE !!!! get one pweron on the driver side and one person on the passenger side and then lift the rear glass slowly to get it to this position!! disregard the trunk position!!! just the rear glass position!!! FYI went to 2 weeks on the top alone!!!

Customer: replied 1 year ago.
you need to talk to my friend he has tried all this and needs to know how to unlatch the trunk window latches(###) ###-####
Customer: replied 1 year ago.
ok try to call or lets forget it
Expert:  Wolfgang replied 1 year ago.

i'm sorry i have follow regulations from the site !!!!