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Volkswagen Passat: Dear sir. I just bought a passat 2012. It

 
vwtech0405's Avatar
  • Answered by:vwtech0405
  • VW Technician
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Customer Question

Dear sir. I just bought a passat 2012. It seems the phone Bluetooth system is not active. When you press the phone or microphone button, the sound in the car is muted. The phone display does show on the screen.how do I provision/activate my phone bluetooth system. Pls help.

 

Country: Nigeria
Make: Volkswagen
Model: Passat
Year: 2012
Engine: 1.8 tsi

Submitted: 251 days and 8 hours ago.
Category: VW
Value: $29
Status: CLOSED
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Expert:  vwtech0405 replied 251 days and 7 hours ago.

Welcome to Just Answer!!!

Have you activated the blue tooth on your phone to be discoverable yet ??

Customer replied 251 days and 7 hours ago.

Dear sir,


I have done that. I have also confirmed from the dealer that the phone system was never factory activated and that need to order the accesory for its activation. pls confirm which accessorry this is

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Expert:  vwtech0405 replied 251 days and 7 hours ago.

I know the vehicle comes with the button on the steering wheel but does the vehicle have the blue tooth option on your vehicle ??

Customer replied 251 days and 7 hours ago.

honestly...I cant see any bluetooth logo anywhere in the car...but thought bluetooth was standard in all the 2012 cars. what the passat website says. so why do you have all the handsfree system in the car if it is not bluetooth enabled. this is very puzzling!

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Expert:  vwtech0405 replied 251 days and 7 hours ago.

It should have it , does the phone show the vehicles blue tooth module when your searching for it ??

Customer replied 251 days and 7 hours ago.

no sir. it does not. nothing at all. if you press the phone button on the radio console, it just only mutes the sound of the sytem if you play the radio. infact, went through the manual, and it says that this would happen if the phone sytem is not activated. should send you the chassis number number of the car

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Expert:  vwtech0405 replied 251 days and 6 hours ago.

Ok here in the U.S the Passat comes standard with the blue tooth which is believed it did world wide , more then likely you just need to have it activated by the dealer by having it recoded but this needs to be done at the dealer because it needs to be done with a factory scan tool . I hope this helps

Please dont forget to provide excellent feedback for the time and help provided thank you !!

Customer replied 251 days and 6 hours ago.

can I buy the factory scan too myself. What is the cost? pls provide details. thanks.

Accepted Answer

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Expert:  vwtech0405 replied 251 days and 6 hours ago.

No you can not purchase the scan tool it is only sold to certified Vw dealers . I hope this heps.

Please dont forget to provide excellent feedback for the help provided thank you !!

Expert TypeVW Technician
Category: VW
Pos. Feedback: 96.4 %
Accepts: 8256
Answered: 8/5/2012

Experience: VW Master Technician VW Certified

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