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Part of the recall involved removing a rubber piece from the drain in the cowl area. Some people may not do this, and it is a rubber "valve" that is pinched shut at the bottom. The theory is that when water builds up, the pinched part opens up under pressure and lets the water through.
So, before they have a chance to do anything more to the car- take a look at it. If you look from the passenger side of the car, along the tie rod from the steering rack- if the rubber grommet is still there, it will hang down slightly. Under the recall you are supposed to remove the battery and take it out- we have found that if you go in with a long extension you can just push on the bottom of it until it falls out. But if it is still in place, the recall was not completed correctly and the drain will clog.
I would call VW of America and start a claim with them, asking for your situation to be reviewed by the local rep.
BTW- there is also another drain on the driver side which is not removed under the recall (not as important) but it can be reached from above sometimes, by hand, and removed, to keep leaves from clogging it up.
Thanks for your reply, otagu. Do you mean the clog may be caused by the rubber valve not the leaves? I am not familiar with the drain system, so could you please tell a little bit more about the relations among the drain, the leaves and the rubber valve. If the rubber has been removed, can the leaves still cause such problem, and should VW be responsible for this problem?
It would be great that if you could claim and let a local rep review my situation. The dealer has not told me whether they had remove the rubber for the recall, I believe there are some facts that they never tell me.
What should I do for the claim, shall I give you some of my information? Thanks!
thanks for your reply. I would like to accept your answer after I contact the dealer. The dealer said it is because I have not done the maintainece, which caused the leaves accumulated to get it clogged. Do you mean the driver's side drain removal is also included for the recall?
I get confused from your answer, what do you mean "if it is caused by the drains, then it is a covered issue under the recall-". The fact is that the leaves get the drain clogged and dealer said it is because I didn't do the maintainence. The water is now on both driver's seat and left back passenger's seat. I will add bonus if you could explain more detail.
Thanks for your reply, otaku. The dealer showed me the leaves that they found, not huge amount, like half piece of bread(0.3oz I guess), but there is really a heavy rain. The dealer said it is because of the driver's side drain get clogged, while the other drain, which has been performed by the recall, is drain free. This statement made me confused from what you said. Anyway, I'll accept your answer.
By the way, I'd appreciate if you can provide the ways that I can open a "claim" or report with to VW.