How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Danny Your Own Question

Danny
Danny, VW Mechanic
Category: VW
Satisfied Customers: 4003
Experience:  ASE Master Certified with L1 Certification, Volkswagen Certified, VW and Audi repair shop owner
13195203
Type Your VW Question Here...
Danny is online now
A new question is answered every 9 seconds

Vw golf: the passenger door..unlock..doesnt work..central locking

Resolved Question:

Hi - I have a vw golf mk4 and the passenger door will not open it will not unlock the key doesnt work and the central locking attepts to but it just pops back to the same position either up or down it doesn't unlock
Submitted: 5 years ago.
Category: VW
Expert:  Danny replied 5 years ago.
Customer

Can you get the door open by opening it with the inside door handle? Usually that will automatically unlock the latch and allow the door to open? Is it frozen over where you are located? I know I've been having problems with my door handles and locks due to the current northern weather situation here in the US.

Danny
Customer: replied 5 years ago.

the problem is not with the door mechinisim its just not unlocking - using the key doesn't unlock it, the handels work fine in and out but it will not unlock in any way or form,

 

 

Expert:  Danny replied 5 years ago.
Ah ok good I was just being sure the door wasn't stuck shut I've seen it before. You have a faulty passenger door latch, it will need to be replaced. As far as I know this can only be gotten from the dealer and requires door panel and window regulator removal. This is a common problem on Vw vehicles built 1999 - present. There is no door mechanism by the way, all door lock/unlock functions as well as the electrical functions of the alarm system are handled by the latches. The latch runs around $170 at the dealership but I don't know what the specific price is at your local dealership as each parts department sets it's own price.

Danny
Customer: replied 5 years ago.
I am un happy I have had to pay £8 for this advice as you have not told me a way to resolve the problem or anything to try - the lock tried to open and was working a few weeks ago but now seems jammed
Expert:  Danny replied 5 years ago.
Customer

I'm telling you what the problem is, there is no diagnosis needed. I've done a hundred of these door latches for this concern, the problem is the latch. The latch activates the lock rod, it's not like another car that has a separate lock rod and motor. The latch controls everything. I haven't been compensated by the site, I'm a third party working from home answering questions, unless I satisfactorily answer your question to your liking and you click accept I get nothing.

I'm telling you how to resolve the problem, I am 100% certain you have a faulty door latch. You have to replace the door latch to fix the problem, it is broken.

Danny
Customer: replied 5 years ago.

when you say door latch I disagree because its opening but its still locked? the lock pops up but doesn't open ? how can i open the door to replace it if you say it is broken?

 

sorry had a nightmare of a day doing so as i am upgrading my interior to an 03 model leather - maybe you can help on this too.the connection switch un der the seat is not the same as the standard seat but the wires are the same colour so i thought just cut them off swap then and rewire them ? but my airbag light stays on ? any idea? if i can get the two problems solved and save money from going to a dealer ill give you more then £8 as its worth while advice.

Expert:  Danny replied 5 years ago.
The latch controls the unlock function, it's all built in, I don't know how it happens but I've seen it probably 20 - 30 times before. The latch fails in a few different ways, another way is when you open the door the car doesn't know the door is open so the dome light won't turn on. Some people complain that when they arm their alarm it starts going off randomly, again the door latch is faulty and tells the car the door has been opened even when it hasn't. Some people can lock/unlock with the key but the rod doesn't move when using the key fob. All very common ways the latch can fail in a Volkswagen.

As far as the connector under the seat, which one? There's a green connector for the seat heater, there's a small yellow 2 wire connector for the seat belt latch, and there's an airbag connector that's a square yellow connector with a sort of protective flap that holds the connector in place if your car is equipped. If you can describe to me the how many wires and what colors I can help you out probably. Do the seats have side airbags in them?

Danny
Customer: replied 5 years ago.

ok well the rod does move up and down but sound like its jammed or strugggling to move the mechinism - i will try some wd40 in the lock first ?? do you think ?or if so where ?

 

as for the seat its the air bag switch the three wires on both seats are brown black and blue. hence i thought a straight swap -

Expert:  Danny replied 5 years ago.
Customer

WD40 won't work, it's a fault with the latch and it's broken, it isn't binding it's something with the apply mechanism in the latch. You would have to completely remove the door panel, window regulator, window, door handle, and the door latch to get to where you even be able to try the WD40. The lock rod goes directly to the latch through a rubber grommet, I asure you it's not the rod, it's the latch.

You are correct the three wires are the same then. There's two problems though and I have a suggestion but you probably won't like it.

Not all airbags are the same, they have different types that go in the seats with different resistance values and methods of application, you aren't supposed to swap airbags other than with one with the same part number. You actually should pull the upholstery up on the seats and swap your old airbag into the new seat for a couple reasons. First of all since there are different airbags, they have different resistance values. This means that the airbag light may not be able to be turned off even once you get it wired up because the internal resistance of the ignitor is different, and secondly it means that airbags have different apply times in relation to a crash and they may not apply correctly, or at all. This is obviously a dangerous thing.

The second part which you won't like even more is that there's no way to turn off the airbag light now that you've set a fault fault by turning the key on without using a scan tool like the dealer has or with a vag-com scan tool from www.ross-tech.com.

Danny
Danny, VW Mechanic
Category: VW
Satisfied Customers: 4003
Experience: ASE Master Certified with L1 Certification, Volkswagen Certified, VW and Audi repair shop owner
Danny and 3 other VW Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry. Stephanie P Elm City, NC
< Last | Next >
  • I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry. Stephanie P Elm City, NC
  • used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future. David L. Richmond, TX
  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil Marysville, CA
  • Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible. Charles Walnut Creek, CA
  • As a single woman, I really appreciate an excellent and affordable opinion.
    Thank you Geordie, I will not hesitate to contact justanswer in the future!
    Sue Charleston, WV
  • Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff. Jim Castleberry, FL
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
 
 
 

Meet The Experts:

 
 
 
  • vwnewton

    VW Owner,ASE Master and L1 Advanced

    Satisfied Customers:

    307
    25 years of VW obsession turned into a job, last 15 years as a VW Tech.
< Last | Next >
  • http://ww2.justanswer.com/uploads/vwnewton/2008-12-27_221405_JA_avatar.jpg vwnewton's Avatar

    vwnewton

    VW Owner,ASE Master and L1 Advanced

    Satisfied Customers:

    307
    25 years of VW obsession turned into a job, last 15 years as a VW Tech.
  • http://ww2.justanswer.com/uploads/audidoc/2008-12-23_175252_headshot.jpg VWDoc's Avatar

    VWDoc

    Independent VW Shop owner

    Satisfied Customers:

    1713
    20 years of experience working with VW's. Independent European shop owner and technician.
  • http://ww2.justanswer.com/uploads/35/350matt/2012-6-7_182356_matsavatr.64x64.jpg Matt's Avatar

    Matt

    Engineer

    Satisfied Customers:

    506
    Mechanical Engineer with 20 years experience in the auto industry, 8 yrs in formula 1 engine testing
  • http://ww2.justanswer.com/uploads/CA/carbezerk/2011-3-13_103612_SAM0048.64x64.JPG Martin's Avatar

    Martin

    auto electrical

    Satisfied Customers:

    475
    South African Trade Diploma in Auto Electrical
  • http://ww2.justanswer.com/uploads/terocoga/2009-08-17_050126_015.JPG RobJackson's Avatar

    RobJackson

    VW Mechanic

    Satisfied Customers:

    416
    Started working in VW/Audi dealership in 1999. 2009 Registered and Certified VW Tech. ASE Master
  • http://ww2.justanswer.com/uploads/TI/tim37857/2011-10-28_23053_S6301814.64x64.JPG Tim's Auto Repair's Avatar

    Tim's Auto Repair

    mechanic

    Satisfied Customers:

    397
    Have owned a repair shop for 25 yrs.
  • http://ww2.justanswer.com/uploads/RO/rodcuda/2011-7-25_224114_Donhoff1.64x64.JPG Neal's Avatar

    Neal

    VW Mechanic

    Satisfied Customers:

    391
    Shop owner and experienced in most brands.
 
 
 
Chat Now With A VW Mechanic
Danny
Danny
VW Mechanic
4003 Satisfied Customers
ASE Master Certified with L1 Certification, Volkswagen Certified, VW and Audi repair shop owner