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Good evening mac,
I am going to attach some pictures that show the steps taken to remove the radio. If the vehicle is still under the 4 year/50,000 mile warranty I recommend taking it to a VW dealer. These radios have a fairly high problem rate with the CD changer, whether you use a store bought or home made disc.
Carefully pry number 5 out to gain access to the screw (6). You will need a T20 torx head screwdriver to remove the screws. Lift out number 7 and remove the two screws (2). Remove number 3. Now the difficult part. You need to lift the front part of number 4 up to expose the screws screws shown in the picture below. Get a grip on this part as best possible and lift upwards. The steps the manual calls for invariably damage the trim. Be careful not to separate the vents from the surrounding trim.
Remove the two screws (T20 torx).
Remove the trim, should pop free fairly easily.
Remove the screws (T20s) and remove the radio. Installation is the reverse.
If you have any further questions, please ask. Max