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Hi my name is ***** ***** I will be happy to assist with this today.In some cases I may need more info to assist better.I apologize for any delay.
Since you do receive some signals from Sirius but not all and they tried a refresh and that did not work one common issue that will cause this fault here is a fault with the Sirius receiver itself.This receiver will fail internally causing not all channels to be picked up and operated.I have seen this several times before with the receiver and it required replacement to resolve this here.
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My info doesnt show the cost of the receiver but some can be $300 or more.Since your model is a 2014 model it may be covered under factory warranty to be diagnosed and repaired to correct this here.
A dealer is the one that can usually diagnose this since this is a factory installed system.They can contact Sirius in conjunction with their diagnosis to help diagnose the receiver correctly if needed.They would also need to replace it and contact Sirius to activate it as well.
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On this model it does appear to be part of the radio itself.Some are separate in the dash area but this model does look to be part of the radio itself.Replacement of this may cost over $500 to have done.But being a 2014 model it may still be covered under factory warranty for diagnosis and repair.