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Ask Chad Farhat Your Own Question
Chad Farhat
Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems
Category: Volvo
Satisfied Customers: 1537
Experience:  Owner at Carolina Auto Service & Sales , 20 years Experience in Foreign & Domestic vehicle
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My Volvo XC60 tail gate won't open when I use fob and indoor

Customer Question

My Volvo XC60 tail gate won't open when I use fob and indoor central lock
JA: Have you checked the fob's battery?
Customer: Yes. Works fine.
JA: What year is your XC60?
Customer: 2015
JA: Are you fixing your XC60 yourself? What have you tried so far?
Customer: Just using the fob, manual latch on gate.
JA: Anything else you want the mechanic to know before I connect you?
Customer: That's all. Thanks
Submitted: 21 days ago.
Category: Volvo
Expert:  Chad Farhat replied 21 days ago.

Hi, I'm Chad. Welcome to JustAnswer. I'm reviewing your question and I will be posting your reply ASAP.

Expert:  Chad Farhat replied 21 days ago.

hey how are you

1- Can you check fuses?there is a fuse #F11 a 10 AMP fuse in the passenger side fuse box i sent you the location of itg and the fuse number labeled ?

2- did it happened suddenly, or it was having hard time opening prior ?

3-we have a fuse , a central control module ,the tailgate motor actuator and the actual handle .

4- does your key fob still open the doors ?

5- I have sent you 4 diagrams, showing the fuse box ,fuse box label , tailgate handle switch, tailgate motor actuator ?

6- do you have a test light to check the electrical connector on the actuator ?

7- Please review the diagrams i sent you

Please let me know

Thank You

Chad Farhat

ASE Certified Technician

Expert:  Chad Farhat replied 19 days ago.

Please let me know if you need anything else on it, just reply back and we will continue

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Thank You
Chad Farhat
ASE Certified Technician

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