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My name is ***** ***** I am a Volvo dealership technician. Do the volume controls on the steering wheel work?
While a problem in the CEM can cause issues in multiple systems, it sounds like your Steering Wheel Module (SWM) may be at fault here. The SWM is what both stalks, as well as steering wheel controls, plug into. It transmits commands from those items onto the network, and a failed SWM will cause them to be inop. A new SWM runs about $700 installed.
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