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Welcome, I'm Chris (aka Moose).
I am saying sorry for the delay as a blanket response for all others online today that passed on helping on this concern. I just go in recently and caught up and am now checking on the long waiting customers first. Do you still need help?
We are not allowed to discuss the billing process since techs are just users of the site like customers. For concerns on that, you have to speak with customer service or read the terms of service.
Just to make sure, when this happens you cannot turn the key until you turn the steering wheel with some effort? If that is the case then your locking the steering wheel by accident and causing this. Parking and shutting off with the wheels turned or while during a turn can do this. Entering and exiting the vehicle using the steering wheel as a grab handle to do so with the key off can cause this. It is best to drive at least 3 foot with the front wheels straight in D or R prior to shutting the car off and do not touch the steering wheel getting in or out of the seat.
Please make sure to select a rating from the top of your screen prior to logging off so the post does not time out.
Hello again Chris here,
I am contacting you because the post has not been closed or rated. We have 7 days to get a post rated before it times out. When a post times out, that means its no longer on my active list (if you reply I never know it.) You have already paid the fees to get this question answered, but it appears your not pleased, or need more help.
Let me help some more. Is there anything else you feel I could offer so you would be pleased with my help. I have the option to call you if that would be better.