JA: Hi. What seems to be the problem?
Customer: ive had my XC 60 for about a month, but over the last couple of days when I go to move forward and select Drive it makes quite a violent jerk before accellerating away.If i have been in traffic with my foot on the brake
, as soon as I put it into neutral, then drive it sort of clunks before moving off
JA: The mechanics have tons of experience in that area. Are those all of the "symptoms"?
Customer: Yes, I apply the electronic handbrake and put the vehicle in neutral or park but when i come to drive away in Drive it clunks to the extent it makes you jump
JA: Anything else I can tell the Volvo Mechanic before I connect you two?
Customer: no i think thats the gist of it
JA: Got it. Let's get this figured out. I'm sending you to a secure page on JustAnswer so you can place the $5 fully refundable deposit now. While you're filling out that form, I'll tell the Volvo Mechanic about your situation and connect you two. You'll be on the road in no time.