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My name is ***** ***** I am a professional here at Just Answer. I noticed that your question had not received a response and thought I would see if you still need help with this.I apologize for the delay and I hope I can still assist you with this here.
Inspect for any debris in the roof track as well as broken roof track components as this will cause this fault here.If there is any debris in the track the debris will need removed and the track cleaned to correct this.If there is a broken component the track in most cases will need replaced completely unless the broken/damaged component can be replaced or repaired separately.These will cause this issue here.
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O.k.,if you see no visible debris the track may be damaged at the rear above the head liner or debris build up in the rear above the head liner.I have seen both occur before.The head liner will most likely need removed and the track removed and inspected for any issues and then repaired from there.In some cases the entire track will need replaced.