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Hello, my name is ***** ***** I am a professional here at Just Answer. I have noticed that your question was not getting a response and thought I would see if you still need help with this.I apologize for the delay and I hope I can still assist you with this here.I have enclosed the factory headlamp circuit wiring diagram in the link below, copy and paste the link to your browser to open and view it. Hopefully this will help him with the connection issues he is having.https://dl.dropboxusercontent.com/u/104923897/Headlamp%20circuit%20Nov%203.pdf
There should have been a set of instructions that cam with the replacement HID kit that should include the steps for install and which wires to connect to, with out seeing the instructions I have no idea which ones to connect them to. Have him review the install steps.
I will open the question back up for you in hopes some one has something new to add. If the can help, they will respond.