How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Enes Your Own Question

Enes
Enes, VOLVO Master Technician
Category: Volvo
Satisfied Customers: 4932
Experience:  15+YEARS WITH VOLVO AS THE MASTER VOLVO MECHANIC&Ase
Type Your Volvo Question Here...
Enes is online now
A new question is answered every 9 seconds

Volvo S80: Volvo S80 2001: vin : YV1TS61P921244258 I have

Customer Question

Volvo S80 2001: vin : YV1TS61P921244258
I have replaced the RTI DVD reader.

The new unit is working only to some extent.
I got the RTI analyzed by the local Volvo dealer.
The error code is: CEM-1A57 (communication error)

( the CD is read, my position is correct, the controls on the steering wheel does NOT work, I can control the RTI by remote control, the screen intensity is so poor that I cannot read it in daylight)

Please advice
Submitted: 11 months ago.
Category: Volvo
Expert:  Enes replied 11 months ago.

Enes : Hello and welcome to Justanswer.com my name isXXXXX a Certified Volvo Car Expert Mechanic.I'm going to try to help you find the help you need .
Enes : did you install software ?
Customer:

No I have not installed any

Enes : Rti software reload must be done at volvo garage they have access only to that
Enes : All new parts come with no software and must be installed
Customer:

Ok, the replacement unit was purchased in the Holland, they did not mention any need to reload

Enes : Every part eletrical needs software to work
Enes : they only partially loaded
Customer:

I relize that, but I believed it was preloaded

Enes : It can't come pre loaded it has to coded like that it only goes to one car and you can't swap from used car they make like that so you must buy new
Enes : The vin number and software gets downloaded to match you car and that it should be normal
Customer:

Ok, I will take it to the garage to get it reloaded. I will let you know the result

Enes : Sure
Enes : just reply here
Customer:

Ok I will do that, thanks

Enes : if you can't take second rate give me positive feedback if you can my boss looks for feedback from you to me and you can reply anytime after ratting again here
Enes, VOLVO Master Technician
Category: Volvo
Satisfied Customers: 4932
Experience: 15+YEARS WITH VOLVO AS THE MASTER VOLVO MECHANIC&Ase
Enes and 2 other Volvo Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • The nearest Volvo dealer is 160 miles away. Best $15 bucks I have spent in a long time! Paul M Corpus Christi, TX
< Last | Next >
  • The nearest Volvo dealer is 160 miles away. Best $15 bucks I have spent in a long time! Paul M Corpus Christi, TX
  • I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry. Stephanie P Elm City, NC
  • used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future. David L. Richmond, TX
  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil Marysville, CA
  • Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible. Charles Walnut Creek, CA
  • As a single woman, I really appreciate an excellent and affordable opinion.
    Thank you Geordie, I will not hesitate to contact justanswer in the future!
    Sue Charleston, WV
  • Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff. Jim Castleberry, FL
 
 
 

Meet The Experts:

 
 
 
  • Enes

    VOLVO Technician

    Satisfied Customers:

    4240
    15+YEARS WITH VOLVO AS THE MASTER VOLVO MECHANIC&Ase
< Last | Next >
  • http://ww2.justanswer.com/uploads/enesd/2009-12-27_031829_eneswork.jpg Enes's Avatar

    Enes

    VOLVO Technician

    Satisfied Customers:

    4240
    15+YEARS WITH VOLVO AS THE MASTER VOLVO MECHANIC&Ase
  • http://ww2.justanswer.com/uploads/IN/InTheIROC/2011-8-10_4561_5454.64x64.jpg Andy's Avatar

    Andy

    Volvo Expert Technician

    Satisfied Customers:

    3008
    One of only a handful of ACTUAL Volvo dealership technicians on JA, ASE Master Certified with L1
  • http://ww2.justanswer.com/uploads/VO/volvoexpert1/2012-6-7_32422_Billand54Merc2avitar3.64x64.JPG volvoexpert1's Avatar

    volvoexpert1

    ASE Certified Technician

    Satisfied Customers:

    990
    Volvo Master Technician with 15 years excusively with Volvos. Also ASE L1certified for over 10 years.
  • http://ww2.justanswer.com/uploads/dramey04/2009-08-31_234152__083109_1938a.jpg dramey's Avatar

    dramey

    ASE Certified Technician

    Satisfied Customers:

    663
    have worked on volvo's for 4 years and am a ase master mechanic. current shop foreman
  • http://ww2.justanswer.com/uploads/Barlogio/2009-06-17_004912_Copy_of_Picture_25.jpg Jim B's Avatar

    Jim B

    ASE Certified Technician

    Satisfied Customers:

    496
    40 years Import and domestic AAA Approved Shop owner 30 yrs
  • http://ww2.justanswer.com/uploads/tsmodie/2009-6-10_144056_tim.jpg Tim Mohr's Avatar

    Tim Mohr

    ASE MASTER TECH

    Satisfied Customers:

    437
    30 YRS EXPERIENCE, FOREIGN AND DOMESTIC, GAS AND DEISEL
  • http://ww2.justanswer.com/uploads/35/350matt/2012-6-7_182356_matsavatr.64x64.jpg Matt's Avatar

    Matt

    Engineer

    Satisfied Customers:

    259
    Mechanical Engineer with 20 years experience in the auto industry, 8 yrs in formula 1 engine testing