How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Edward Your Own Question

Edward
Edward, ASE Certified Technician
Category: Volvo
Satisfied Customers: 2296
Experience:  I've had 10 years of experience on the car line at 2 Volvo dealerships, Quality level Volvo tech.
29534642
Type Your Volvo Question Here...
Edward is online now
A new question is answered every 9 seconds

Volvo S60: My wife has been driving home in downpour rain with

Customer Question

My wife has been driving home in downpour rain with flooding the car stalled out and now it won't start.
Submitted: 1 year ago.
Category: Volvo
Expert:  Edward replied 1 year ago.

Edward Clayton :

Hello and thanks for your question. My name is XXXXX XXXXX I will do all I can to help.

Edward Clayton :

Let me ask, does the engine turn over at all? it just cranks? or it won't even crank? thanks.

Customer:

the engine cranks..sputters and keeps cranking

Customer:

Eddie you there?

Customer:

I'm getting an e-mail that you answered but I don't see it on chat?

Customer:

what a rip-off

Expert:  Edward replied 1 year ago.
OK, Did she just happen to get gas that day by chance? Is this the first time this is happened? I had to switch from live chat to Q and A format, please do not rate yet if instructed to do so. My live feed wasn't updating properly.
Expert:  Edward replied 1 year ago.
Yes I am here. do you this?
Expert:  Edward replied 1 year ago.
Hey Carl, I am here, I could not get my live feed to update, so I switched to Q and A. do you see this?
Customer: replied 1 year ago.

ok she got gas just before

 

Customer: replied 1 year ago.

My apologies Ed...didn't see the Q&A ...this system is a bit wierd

Customer: replied 1 year ago.

Ed...I'm going to ask again...please respond to the new question....it will be the same question.

Expert:  Edward replied 1 year ago.
I understand , and I see your new. The Live Chat feature has been having some issues today. No problem, I will do all I can to help and you can change your rating if you wish later.


I would be very suspect about that fuel then if she just noticed it RIGHT AFTER getting gas. I have had another car come in in the last few days with water in the tank. We have had alot of rain here in the south east, and it is unfortunately turning into a more common problem. It seems very coincidental that the problem happened after this fuel was bought.

I would recommend first, some Gas Dry, to help dissipate any of the water.

If the tank isn't full, I would fill it with different gas from a different store now and see if that helps.

If that doesn't help, then I would scan the computer for any codes if you have or have access to a scanner. It's possible a Mass Air Flow sensor or Fuel pump has failed, But I suspect the fuel first. Try that and let me know what happens.
Customer: replied 1 year ago.

okay great...I'll put in some gas dry...i put one bottle in should I use more...it's about 3/4 full now


 

Expert:  Edward replied 1 year ago.
I'd put in 2. I hope it's not loaded with water. It'll have to be pumped out. You can do that with a fuel pressure gauge and and few 5 gallon buckets but you don't want to have to do that.

Grab another 5 gallon gas can and fill it with good gas from another source. and 2 bottles of gas dry. You might be able to run it out then. It might not run good, but when it got down to about a 1/2 tank, I would fill it back up again, the more you dilute it the better.

Give that a shot and let me know what happens.
Expert:  Edward replied 1 year ago.
If that does fix it, wherever she got that gas at. DO NOT go back! :)
Customer: replied 1 year ago.

Still wouldn't start....seems to by trying a bit more...but the battery is weak...have it on a charger now....I would imagine it will take a few times to get to the good fuel

Customer: replied 1 year ago.
Scanned for codes...none. Changed fuel filter. still will not even sputter now.
Expert:  Edward replied 1 year ago.
That's interesting that it has no codes, get some carb cleaner, gas in a spray bottle, get somebody to crank it, and take the fresh air hose off the mass air flow sensor at the air filter box. Can you make it run by introducing a fuel source into the air intake? If so, it may not have any fuel pressure.
Customer: replied 1 year ago.
sprayed carb cleaner intermittently, coughed backfired started to run, kept it running eventually it ran on its on. Have it running now.
Customer: replied 1 year ago.
just got a p2177 code too lean
Expert:  Edward replied 1 year ago.

OK, Is it running fairly well? can you drive it? Sorry for the delay, I was out of town today and just got back to the computer. My theory is it did have some water/fuel contamination, and you got it running long enough to get the fuel out of the filter and the lines and the fuel rail into some better gas.

Expert:  Edward replied 1 year ago.
Hey Carl, Wanted to follow up with you, Whats the latest on the Volvo?
Customer: replied 1 year ago.
Turns out it was contaminated fuel the dealer drained the tank free of charge.
Expert:  Edward replied 1 year ago.
Good job. Where did she get that gas at just wondering?
Customer: replied 1 year ago.
Exxon
Expert:  Edward replied 1 year ago.
Ok, ill stay clear, glad its resolved, if I may ask you reconsider your bad rating of my service since I was correct. I would appreciate it.
Edward, ASE Certified Technician
Category: Volvo
Satisfied Customers: 2296
Experience: I've had 10 years of experience on the car line at 2 Volvo dealerships, Quality level Volvo tech.
Edward and other Volvo Specialists are ready to help you
Expert:  Edward replied 1 year ago.
Thank you sir, we are here if you need us in the future.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • The nearest Volvo dealer is 160 miles away. Best $15 bucks I have spent in a long time! Paul M Corpus Christi, TX
< Last | Next >
  • The nearest Volvo dealer is 160 miles away. Best $15 bucks I have spent in a long time! Paul M Corpus Christi, TX
  • I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry. Stephanie P Elm City, NC
  • used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future. David L. Richmond, TX
  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil Marysville, CA
  • Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible. Charles Walnut Creek, CA
  • As a single woman, I really appreciate an excellent and affordable opinion.
    Thank you Geordie, I will not hesitate to contact justanswer in the future!
    Sue Charleston, WV
  • Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff. Jim Castleberry, FL
 
 
 

Meet The Experts:

 
 
 
  • Enes

    VOLVO Technician

    Satisfied Customers:

    4240
    15+YEARS WITH VOLVO AS THE MASTER VOLVO MECHANIC&Ase
< Last | Next >
  • http://ww2.justanswer.com/uploads/enesd/2009-12-27_031829_eneswork.jpg Enes's Avatar

    Enes

    VOLVO Technician

    Satisfied Customers:

    4240
    15+YEARS WITH VOLVO AS THE MASTER VOLVO MECHANIC&Ase
  • http://ww2.justanswer.com/uploads/IN/InTheIROC/2011-8-10_4561_5454.64x64.jpg Andy's Avatar

    Andy

    Volvo Expert Technician

    Satisfied Customers:

    3008
    One of only a handful of ACTUAL Volvo dealership technicians on JA, ASE Master Certified with L1
  • http://ww2.justanswer.com/uploads/VO/volvoexpert1/2012-6-7_32422_Billand54Merc2avitar3.64x64.JPG volvoexpert1's Avatar

    volvoexpert1

    ASE Certified Technician

    Satisfied Customers:

    990
    Volvo Master Technician with 15 years excusively with Volvos. Also ASE L1certified for over 10 years.
  • http://ww2.justanswer.com/uploads/dramey04/2009-08-31_234152__083109_1938a.jpg dramey's Avatar

    dramey

    ASE Certified Technician

    Satisfied Customers:

    663
    have worked on volvo's for 4 years and am a ase master mechanic. current shop foreman
  • http://ww2.justanswer.com/uploads/Barlogio/2009-06-17_004912_Copy_of_Picture_25.jpg Jim B's Avatar

    Jim B

    ASE Certified Technician

    Satisfied Customers:

    496
    40 years Import and domestic AAA Approved Shop owner 30 yrs
  • http://ww2.justanswer.com/uploads/tsmodie/2009-6-10_144056_tim.jpg Tim Mohr's Avatar

    Tim Mohr

    ASE MASTER TECH

    Satisfied Customers:

    437
    30 YRS EXPERIENCE, FOREIGN AND DOMESTIC, GAS AND DEISEL
  • http://ww2.justanswer.com/uploads/35/350matt/2012-6-7_182356_matsavatr.64x64.jpg Matt's Avatar

    Matt

    Engineer

    Satisfied Customers:

    259
    Mechanical Engineer with 20 years experience in the auto industry, 8 yrs in formula 1 engine testing