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crash2199, Technician
Category: Camera and Video
Satisfied Customers: 17933
Experience:  10+ years
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Have nikon coolpix aw130 that is water damaged. Purchased

Customer Question

Have nikon coolpix aw130 that is water damaged. Purchased Oct 2016 , but didn't use it till April/May 2017 snorkeling. Now trying to complete warranty info and bring it into technician in Elk Grove Village to see if permanently damaged. Cant find serial number on the camera?? Don't have the receipt but printed my visa statement???
JA: What's the exact make and model of the camera? And can you guesstimate how old it is?
Customer: coolpix AW130 and purchased October 14, 2016
JA: How long has this been going on? What troubleshooting have you tried?
Customer: While on a cruise earlier this month noted the on/off button seemed to stick. So when got back to room looked at my book and soaked it in clean water in sink for 10 minutes, then shook out the water. But when I opened the battery compartment quite a bit of water came out after I removed the battery. condensation on the lens inside the camera. Air it out for a week., but when doesn't turn on and when try to recharge the battery- no light comes on like it did before
JA: Anything else you want the electronics expert to know before I connect you?
Customer: No, thats the whole story. damaged camera. Don't know if its something I did or faulty camera
Submitted: 10 days ago.
Category: Camera and Video
Expert:  crash2199 replied 10 days ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 10 days ago.

Since the camera is less than a year old, it will be repaired/replaced under warranty for you.

Please call 1-***-***-**** to start the warranty repair process.

If you have any questions, please let me know otherwise if you can take a minute and use the rating system to rate our session as 5 stars and press Submit so I am credited with helping you.